Product Manager (ActiveAccount)

Job Description

Job Description

Reports To : Head of Product

Location : Philomath, Oregon (Onsite)

Company Overview

Active911 is a fast-growing SaaS company dedicated to helping heroes save lives by providing innovative software that empowers over 500,000 first responders worldwide. Our emergency notification, routing, and communication tools enable firefighters, EMTs, law enforcement, and others to respond faster and make informed decisions in critical moments. Based in Philomath, Oregon, our team is continually pushing public safety technology forward, fueled by a collaborative, mission-driven culture. Join us to make a real impact in a lean tech company where your work directly supports first responders and their communities.

Job Summary

As a Product Manager for the Account Team at Active911, you'll lead a small, cross-functional team to build and optimize internal tools, order management systems, customer purchase flows, and user / customer account creation processes that empower first responders. Your work will streamline operations and enhance user onboarding and payment experiences, ensuring seamless access to critical tools. You'll collaborate with other product teams to enable their success, partnering with marketing and sales to align account-related features with go-to-market strategies. This role is ideal for a strategic, collaborative product leader passionate about creating efficient solutions in a lean tech company dedicated to helping heroes save lives.

Responsibilities

Define Product Vision and Strategy : Develop and communicate a clear product roadmap for ActiveAccount, aligning with the team's mission to deliver intuitive customer account management, seamless purchase flows, and robust subscription systems that support first responders and agencies.

Gather and Prioritize Requirements : Collaborate with first responders, agency stakeholders, and internal teams (e.g., sales, support, engineering) to identify user needs, pain points, and opportunities, translating them into prioritized features and enhancements.

Lead End-to-End Product Development : Collaborate with engineering, design, and QA teams to deliver scalable, cloud-native ActiveAccount solutions and client app development on time, ensuring high reliability, security, and usability for account management, subscription processes, and internal tools.

Optimize User Experience : Champion intuitive interfaces and streamlined workflows for account creation, payment processing, and subscription management, minimizing friction for users and enabling operational efficiency.

Monitor and Improve Key Metrics : Define and track KPIs (e.g., user adoption, financial reconciliation, conversion rates, system uptime) and analyze quantitative feedback using tools like Mixpanel or similar to measure product performance, understand user behavior, and drive continuous improvement.

Ensure Regulatory and Security Compliance : Work with legal and security teams to ensure ActiveAccount meets industry standards for data privacy, payment processing (e.g., PCI compliance, SOC2, HIPAA), and secure account management.

Support Go-to-Market Initiatives : Collaborate with marketing and sales teams to develop messaging, training, and launch plans that highlight ActiveAccount's value to first responders and agencies, driving adoption and growth.

Manage Stakeholder Communication : Act as the primary point of contact for ActiveAccount, providing regular updates to leadership, cross-functional teams, and external partners on product progress, challenges, and strategic decisions.

Balance Growth and Technical Excellence : Make strategic trade-offs between new feature development, technical debt reduction, and system scalability to ensure long-term reliability and customer satisfaction.

Advocate for the Mission : Continuously align product decisions with Active911's mission to empower first responders, ensuring ActiveAccount delivers high-impact solutions that enable heroes to focus on saving lives.

Qualifications

Education : Bachelor's degree in Computer Science, Business, or a related field (or equivalent experience).

Experience :

3+ years of product management experience in a SaaS or technology company, with a proven track record of delivering user-facing products or internal tools.

Knowledge of agile methodologies (e.g., Scrum, Kanban) and OKR-based goal setting.

Technical Expertise :

Strong technical background with experience working on cloud-native solutions (e.g., AWS, Microservices, Native iOS & Android Apps).

Proficiency in evaluating qualitative and quantitative data using analytics tools like Mixpanel, Amplitude, or similar to derive actionable insights from user behavior and product performance.

Experience defining and tracking KPIs (e.g., user adoption, churn rate, system uptime) to measure product success and drive continuous improvement.

Knowledge of regulatory and security standards (e.g., PCI compliance, SOC2, HIPAA) relevant to account management and data privacy.

Agile methodology experience, with proficiency in tools like Jira, Miro, or Confluence for roadmap planning and kanban management.

Leadership and Management :

Demonstrated ability to lead cross-functional teams, collaborating with engineering, design, QA, support, marketing, and sales to drive product development from ideation to launch.

Exceptional communication and stakeholder management skills, with the ability to align diverse teams and present strategic updates to leadership and external partners.

Ability to thrive in a fast-paced, lean environment, making data-driven trade-offs between feature development, technical debt, and scalability.

Passion for Active911's mission to empower first responders, with empathy for end-users (e.g., firefighters, EMTs, law enforcement) and a commitment to delivering high-impact solutions.

Preferred Qualifications :

Experience in SaaS platforms focused on subscription management, billing, or customer account systems.

Familiarity with public safety or emergency response technology.

Preferred experience as a first responder (e.g., Fire, EMS, Law Enforcement, or Search and Rescue services) or experience in developing SaaS for use in public safety, emergency response, or mission-critical applications.

Physical and Other Requirements

Ability to sit or stand for extended periods of time.

Comfortable working in an office setting.

Availability for on-call duties in the case of an outage that may include some evenings, weekends, and holidays.

Willingness to travel up to 10% annually.

Benefits

Salary Range : $115,000 - $155,000 annually

Status : Exempt

At Active911, we take pride in offering a comprehensive benefits package that supports the well-being and success of our team. We provide full medical, dental, and vision insurance for employees, with family coverage available with 50% company-paid. Our generous vacation and sick leave policies ensure you have the time you need for rest, recovery, and personal matters. We allow up to 20% remote work, including extended remote work options for travel or other needs with manager approval. To support your financial future, we contribute 3% to your 401(k) retirement plan. We also offer unique programs like our Gym Membership Reimbursement, a Volunteer First Responder Bonus, and a $5,000 First-Time Homebuyer Down Payment Assistance Program, because we believe in investing in every aspect of your life.

Active911 is an equal opportunity, at-will employer, which complies with the Americans with Disabilities Act.