Liaison - Lagrange, GA

Patient Meal Services Representative

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Day (United States of America)

Job Summary :

Responsible for entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner. Required to confirm and reconfirm the correct tray is delivered to the correct patient using two patient identifiers. Represents the hospital and department in a professional and caring manner. Instructs patients in the meal ordering process. Assumes the role of patient advocate. Completes all other job duties as assigned.

Core Responsibilities and Essential Functions :

Ensures the Safety of Patients and Team Members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department Guidelines)

• Washes hands frequently and appropriately wears gloves.
• Performs hand hygiene upon entering and exiting patient rooms.
• Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
• Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
• Delivers patient trays and verifies patient identity using two patient identifiers.
• Verifies menu selections are compliant with diet order; seeks approval or clarification of diet compliancy from Patient Meal Services Leadership and / or Clinical Dietitian.
• Escalates food allergy and diet consistency concerns to Patient Meal Services Leadership and / or Clinical Dietitian.
• Promptly reports adverse food reactions and outside food consumption by patients.
• Monitors and records food and / or equipment temperatures as applicable; immediately correcting / escalating out of range occurrences.
• Stores food and / or supplies using proper labeling, dating and rotation methods.
• Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
• Uses IT equipment appropriately and protects confidential information including passwords.

Ensures Positive Service Outcomes

Engages in Efforts to Create a World Class Work Environment

Required Minimum Education :

Required Minimum License(s) and Certification(s) : All certifications are required upon hire unless otherwise stated.

Required Minimum Experience :

Healthcare food service experience and customer service preferred.

Required Minimum Skills :

Must exhibit outstanding interpersonal skills required to work well with others. Must be able to demonstrate basic knowledge of modified diets. Candidates must also possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment. The individual must be able to communicate and understand the English language, both written and orally. The candidate must be able to maintain a positive attitude in all customer / patient interactions.

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.