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Customer Support Specialist | Travel | Remote

Customer Support Specialist | Travel | Remote

Destination KnotNew York, New York, United States, 10001
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Customer Support Specialist | Travel | Remote

Customer Support Specialist Travel Industry (Remote)

Location : Remote USA Based

Schedule : Flexible | Part-Time or Full-Time Options

About Us :

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. Youll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview :

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. Youll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities :

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy

Preferred Qualifications :

  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States

    • What We Provide :

  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed

    • Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

    $20,000 - $65,000 a year

    Compensation details : 20000-65000 Yearly Salary

    PI2ca019a0ba63-30511-38640738

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    Customer Support Specialist • New York, New York, United States, 10001