Customer Service Support Operator
VirtualVocationsRaleigh, North Carolina, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Virtual Store Support Operator.
Key Responsibilities
Provide front-line customer service by answering calls, returning voicemails, and responding to emails
Assist customers with proof of purchase inquiries, returns, and exchanges while documenting interactions in a case management system
Collaborate with store leadership and other departments to resolve customer concerns and improve service delivery
Required Qualifications
High school diploma or GED; minimum of 2 years related experience or equivalent combination of education and experience
Availability to work any shift between Monday-Friday 9 : 00am-6 : 00pm EST and holidays
Typing speed of at least 45 words per minute
Ability to thrive in a fast-paced, ever-changing environment
Regular, dependable attendance and punctuality
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Customer Service Support • Raleigh, North Carolina, United States
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