Talent.com
Restaurant Shift Leader

Restaurant Shift Leader

STL Sandwich Group Inc.Saint Charles, MO, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Job Title : Shift Leader

Department / Function : Operations

Location : Field, in Shop

Report to : General Manager / Assistant Manager

Details : Nonexempt

Travel Requirements : Rarely

GENERAL DESCRIPTION

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to :

FOCUS

People

  • Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening / closing duties), providing feedback and training.
  • Know and support appropriate personnel policies, labor laws and safety procedures.
  • Ensure all security procedures are executed (safe procedures, open / close procedures etc.)
  • Transitions into opening / closing duties.

Customers

  • Make customers really happy.
  • Resolve customer complaints / issues.
  • Empowers Associates to make sure all customers leave happy.
  • Execute and support all food safety requirements and practices.

    • Sales

  • Lead Associates to open, transition, and close shifts without supervision.
  • Manage and organize the line and delegate duties to Associates.
  • Know and uphold standards for product quality.
  • Work the line as needed.
  • Ensure back-of-the-house procedural standards are met.
  • Promote sales on the shift through executing the marketing plan within the four walls.

    • Profits

  • Control food costs, labor, waste, and cash on the shift.
  • Count drawers and follow proper daily cash handling procedures.

    • ESSENTIAL PHYSICAL FUNCTIONS

  • Must have the ability / stamina to work a minimum of 40 hours a week.
  • Ability to stand / walk for 8-9 hours per day and sit for 1-2 hours per day.
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customer and employee traffic.
  • Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  • Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

    • EXPERIENE, EDUCATION AND BEHAVIORS

  • Must represent Potbelly Advantage and Our Values.
  • Minimum of 1 year supervisory experience in a restaurant or retail environment.
  • Minimum educational requirement : High School degree.
  • Must be able to work a minimum of 2 opens and / or closes per week.
  • As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
  • Exceptional customer service skills.
  • Strong communication skills, both written and verbal.
  • Strong organizational skills and the ability to multi-task.
  • Strong interpersonal skills.
  • Ability to train and coach others.
  • Must be able to demonstrate strong leadership skills at all times.
  • Must be a strong team-player.
  • Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
    • serp_jobs.job_alerts.create_a_job

    Restaurant Shift Leader • Saint Charles, MO, US

    Job_description.internal_linking.related_jobs
    Shift Leader

    Shift Leader

    Taco BellEllisville, MO, US
    serp_jobs.job_card.full_time
    Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.We ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    Panda Restaurant GroupO'Fallon, IL, US
    serp_jobs.job_card.full_time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Manager

    Shift Manager

    Checkers & Rally'sSt. Charles, MO, US
    serp_jobs.job_card.full_time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager thru managing successful shift...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Seasonal Bartender

    Seasonal Bartender

    Anheuser-BuschKampville Court, MO, US
    serp_jobs.job_card.part_time
    And more than ever, it’s our future.A future where we’re always looking forward.Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger.We look for people with pass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Restaurant Shift Leader

    Restaurant Shift Leader

    Marco's PizzaSt Ann, MO, US
    serp_jobs.job_card.full_time
    Do you love working with people? Are you looking for a fun environment where you can grow in your career?.Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Supervisor

    Shift Supervisor

    Noodles & Company®SHILOH, IL, US
    serp_jobs.job_card.full_time
    Noodles & Company restaurants, .We are dedicated to our core values; letting you love what you do and do what you love! We operate with integrity, humanity, and by empowering our employees to advan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shift Leader

    Shift Leader

    Insomnia CookiesSt. Charles, MO, United States
    serp_jobs.job_card.part_time
    You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shift Manager

    Shift Manager

    Freddy's Frozen Custard & SteakburgersSaint Peters, MO, US
    serp_jobs.job_card.full_time
    Join Our Fun, Friendly & Engaging Culture!.M&M Custard, LLC is a proud franchisee of Freddy's Frozen Custard and Steakburgers. We take pride in knowing that our team members demonstrate leadership, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shift Leader / Key Holder

    Shift Leader / Key Holder

    Oberweis DairyO Fallon, MO, US
    serp_jobs.job_card.full_time
    Just like our farm-fresh milk and super premium ice cream, a career at Oberweis is simply the best! Join our amazing team of friendly faces to work in a fun, goal-oriented work environment.With com...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shift Manager

    Shift Manager

    McDonald'sEast Alton, IL, US
    serp_jobs.job_card.full_time
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow. The Job for Me Get a job that inspires your best and moves you forwar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Overnight Shift Leader

    Overnight Shift Leader

    Taco BellChesterfield, MO, US
    serp_jobs.job_card.full_time
    Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.We ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    Papa JohnsSt. Peters, Missouri, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Is it your calling to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? Do you want to have fun, learn new skills, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    Christian FoodsSaint Charles, Missouri, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer, and I want to grow!!. The Job for Me – Get a job that inspires your best and moves you fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    McAlister's DeliDes Peres, MO, US
    serp_jobs.job_card.full_time
    Southern Rock Restaurants, LLC is a franchisee of iconic brands.With a tagline like “Have Fun, No Regrets” it’s obvious we like to have a great time at work. We credit our success to our people and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Hourly Shift Leader

    Hourly Shift Leader

    Papa JohnsSt. Louis, Missouri, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Is it your calling to be known as a team leader who ensures customers receive a world-class service experience? Can you put together the winning team? Do you want to have fun, learn new skills, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SHIFT LEADER

    SHIFT LEADER

    Scooter's CoffeeCollinsville, IL, US
    serp_jobs.job_card.full_time
    The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operation's duties. This position serves as a role model of barista responsi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    Dave's Hot ChickenDes Peres, MO, US
    serp_jobs.job_card.full_time
    The Shift Leader is responsible and accountable for all Restaurant activities while on duty.The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Leader

    Shift Leader

    Pizza HutHIGH RIDGE, MO, US
    serp_jobs.job_card.full_time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Manager

    Shift Manager

    KFCWATERLOO, IL, US
    serp_jobs.job_card.full_time
    Thinking the fast-food industry isn’t for you….We at W&M Restaurants are committed to providing a fun and .We offer competitive wages, bonuses, and our other great benefits include : .Meals - Serious...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Shift Lead

    Shift Lead

    KMAC EnterprisesBelleville, Illinois, United States, 62223
    serp_jobs.job_card.full_time
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30