Customer Service ManagerfirstPRO, Inc • Souderton, PA, US
Customer Service Manager
firstPRO, Inc • Souderton, PA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree preferred. Minimum of 5 years of customer service or inside sales management experience in a manufacturing environment (required) Proven ability to lead and motivate teams of 5 or more employees. Strong interpersonal and communication skills with a people-first approach to leadership. Demonstrated success improving workflows, solving operational challenges, and managing cross-functional collaboration. Experience with Salesforce or similar CRM systems preferred. Hands-on, proactive leadership style with a focus on employee development and engagement.
Customer Service Manager, Souderton, PA (Onsite), $90,000–$105,000 + Bonus – FULL-TIME
Join a growing manufacturing organization that values collaboration, innovation, and continuous improvement. This is an exciting opportunity to step into a leadership role within a company that encourages fresh ideas, team development, and operational excellence.
Customer Service Manager – Responsibilities
- Lead, coach, and develop a team of Customer Service Representatives across multiple locations to deliver exceptional service and meet performance goals.
- Collaborate closely with Sales, Operations, Engineering, and Plant Leadership to ensure alignment with business objectives and customer needs.
- Oversee accurate order processing, customer inquiries, and issue resolution to maintain a seamless customer experience.
- Evaluate existing processes and implement new procedures to improve efficiency, communication, and overall service delivery.
- Use data and performance metrics to identify opportunities for improvement and ensure accountability within the team.
- Travel to a secondary location every 4–6 weeks to support staff, maintain alignment, and build team cohesion.
Customer Service Manager – Requirements
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Customer Service Manager • Souderton, PA, US
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