Central Operations Specialist - Wires

Job Description

Job Description

Description : JOB SUMMARY

Provide AMAZING customer experience to all internal customers of the bank while efficiently processing incoming and outgoing wire requests. Exercise appropriate review of all wire transactions to mitigate risk to our bank clients and to the bank itself and to remain in compliance with all regulatory guidance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process incoming and outgoing domestic and international wire transfers through applicable bank systems daily in accordance to policies and procedures within all wire transfer deadlines.
• Perform customer call back for potentially fraudulent activity identified through monitoring processes established by the Bank or per customer request.
• Reconcile all wire activity processed through Wire Automation platform to the Federal Reserve Bank and correspondent general ledger account on a daily basis.
• Process service messages, drawdowns, returns and request for reversal transactions.
• Research and resolve inquiries and exceptions as requested.
• Create advice notifications upon customer request.
• Provide support and address customer and employee inquiries / issues related to wire transfers.
• Provide documentation for certifications and reporting.
• Monitor and process incoming and outgoing wires from exception queues through to completion as assigned.
• Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
• Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
• Handle routine operational issues independently when possible, however recognizing when management support is required.
• Reliable and regular attendance on the job.
• Other duties as assigned.

Requirements :

REQUIRED SKILLS AND ABILITIES

Education / Licenses / Work Experience

Work Environment

Physical Demands

The work environment characteristics and physical requirements described here are representative of those of which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled

Pay Range : $26.50 to $29.50 per hour. Pay range may vary based on skills, experience, and location.