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Account Services Representative
Account Services RepresentativeKONG Company • Golden, CO, United States
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Account Services Representative

Account Services Representative

KONG Company • Golden, CO, United States
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This position is the first point of contact for sales representatives and KONG distributors as well as internal sales team members. This position is responsible for handling daily duties related to KONG accounts in a manner in line with KONG culture. Must provide a hands-on, polite, and engaging approach.

Essential Duties / Responsibilities

  • Responsible for order entry, EDI and invoicing for US KONG Distributors.
  • Ensure client pricing is consistent with contracts.
  • Update internal systems daily including Open Orders, Weekly Order Tracking, and the Backorder Board.
  • Maintain spreadsheets and reports to track order status and shortages.
  • Responsible for written and verbal communication with sales representatives.
  • Responsible for notifying customers daily of current backorders and providing accurate product status.
  • Maintain communication with off-site warehouses regarding order status and inventory.
  • Responsible for creating and maintaining procedures.
  • General customer service via telephone and email.
  • Serve as back up for various administrative positions to support the team.
  • Other duties as assigned.

Job Requirements

  • HS diploma and 18 months’ applicable experience.
  • Strong written and verbal communication skills.
  • Display efficiency and accuracy with data entry tasks.
  • Must have a proven track record of customer care resulting from customer service etiquette.
  • Must be computer literate and proficient in Microsoft Suite.
  • Detail-oriented, efficient, and organized.
  • Work well with tight deadlines, be flexible as priorities change.
  • Effectively communicate ideas and activities across departments.
  • Ability to work independently, prioritize multiple tasks, and quickly learn new skills.
  • Ability to analyze and solve problems.
  • Proactive approach to executing new projects.
  • Ability to use independent judgment, analyze information, and formulate recommendations.
  • Ability to provide outstanding customer service.

    • This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

    Compensation

  • From $24 per hour
  • Quarterly profit sharing

    • Work Location

  • KONG Headquarters - Golden, Colorado
  • Onsite Monday through Friday

    • Benefits

  • Health, Dental and Vision Insurance with low-cost premiums
  • Access to voluntary benefits
  • Employer paid short-term / long term disability and life insurance
  • 401k with employer matching
  • 12 Paid Holidays
  • Personal Leave Accrual
  • Pet Insurance, Tuition reimbursement, dog toys, and more!
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    Account Representative • Golden, CO, United States