IT Technician

Salary : $73,102.00 - $98,103.00 Annually

Location : 410 W 1st St, Ankeny

Job Type : Full Time

Job Number : 00659

Department : Information Technology Department

Opening Date : 09 / 29 / 2025

Closing Date : 10 / 19 / 2025 11 : 59 PM Central

Function

The City of Ankeny is accepting applications for a fulltime IT Technician in our IT Department. This position works under supervision to assist staff with operation of information technology systems, resolve problems and correct errors related to these systems.

The starting salary is $35.15 - $40.68 per hour depending on relevant experience, with an excellent benefit package.

Hours : Monday - Friday, 8 : 00 AM - 5 : 00 PM (this is an on-site position based in Ankeny, IA).

The City of Ankeny offers a comprehensive benefits package including :

Vacation and Sick Leave Personal Leave

Nine (9) Paid Holidays

Health / Dental / Life / LTD Insurance

Wellness Programs and Incentives

Tuition Reimbursement and Continuing Education Programs

Public Service Student Loan Forgiveness

Benet Defined Benefits Pension Plan Through IPERS

Deferred Compensation Plan

Voluntary Insurance Benefit Options

Longevity Pay

Deadline to apply is Sunday, October 19, 2025. Please apply online at Interested candidates must complete an application online and attach a current resume and cover letter. Pre-employment drug screen and background check required.

To advance in the hiring process, you must pass a basic skills exam to be administered to all qualified applicants. Additional information will be emailed on Monday, October 20, 2025. Check your email (and junk email) for testinginformation. Contact HR if you do not receive the testing information on 10 / 20 / 25.

Principal Duties and Responsibilities

• Provides support in desktop administration duties including maintaining computer hardware, user software programs, and work with vendor client support
• Troubleshoots computer hardware, software, and security issues then implements solutions
• Handles computer support requests from staff, answers questions, and provides assistance as needed on hardware and software related to workstations and VoIP operations
• Documents repairs and procedures for client computers
• Maintains and updates computer documentation, keeps inventory documentation current
• Purchases new desktop computers, laptops, tablets, desktop components and replacement parts
• Configures, images, deploys, repairs, and maintains staff computers, peripheral devices, and software applications
• Supports specialized Police department and Fire department mobile data computers, tablets, and mobile in car video
• Supports public network Library patron desktop computer deployments
• Communicates and interacts as needed with staff and support vendors
• Participates in training, workshops, and programs relevant to duties
• Inspects and keeps computer areas clean, organized, and in good working order at all locations
• Assists with client computer printing, network connectivity, and hardware device support
• Installs and configures Microsoft Windows desktop operating system, tests patches, security fixes, and service packs to MS OS and applications

Entry Requirements and Skills

Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years' work experience in supporting computer systems is preferred. Additional technical certifications are beneficial.

Knowledge of standard office procedures and familiarity with current Windows desktop operating system including installing, troubleshooting, and configuring a computer. Ability to understand and carry out oral and written instructions as well as departmental policies and routines; ability to establish and maintain effective working relationships with fellow workers, vendors and the public.

Strong organizational and documentation skills.

WORK ENVIRONMENT :

PHYSICAL REQUIREMENTS :

The City of Ankeny offers a comprehensive benefits package for regular fulltime employees. The benefits available include vacation, personal days, sick leave, life insurance and AD&D, health and dental insurance, vision insurance, long term disability, retirement, and flexible spending accounts. Other voluntary insurance products are also offered.

Non-Union Fulltime Employees :

Vacation :

80 hours per year-at hire

120 hours per year-after 5 years of service

160 hours per year-after 10 years of service

200 hours per year-after 15 years of service

240 hours per year-after 25 years of service

Personal :

Each year on July 1, fulltime employees shall receive 32 hours. The personal leave must be used on or before June 30th of the following year.

Hired between July 1 - October 1 - 32 hours

After October 1 - before January 1 - 24 hours

After January 1 - before April 1 - 16 hours

Sick :

8 hours per month after the first 30 days.

1600 hours maximum accumulation

Holidays : 9 paid holidays

For more detailed overview of all the City of Ankeny benefits,

01

Please choose what best describes your college education.

02

What major is your degree?

03

Please list the technical certifications you possess. If none, enter N / A

04

How many years of fulltime work experience do you have supporting computer systems?

05

Check on the following tasks that you have professional work experience completing.

06

Do you currently possess a driver's license?

Required Question