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Director of People Systems Support

Director of People Systems Support

Advocate HealthCharlotte, NC, United States
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Position : Director People & Culture Digital Capabilities Insights Director of People Systems Support

Location : Remote with travel within approved US states

Travel : Travel within the Advocate Health footprint as needed

ABOUT ADVOCATE HEALTH CARE :

In December of 2022, Advocate Aurora Health and Atrium Health came together to create Advocate Health. Together as one integrated health care system, Advocate Health can now do more, be better and go faster to deliver the best health outcomes, make care more accessible and affordable to all, and help more people live well.

  • 3rd Largest Nonprofit Health Care Organization in the United States
  • 68 Hospitals Across 6 States
  • 1K Sites of Care
  • 150K Team Members~ 40K Nurses~21K Physicians
  • 6M Patients
  • $5B in Community Benefit

We’re compelled by what’s possible. Advocate Health is redefining how, when and where care is delivered to help people live well. We’re providing equitable care for all in our communities and using our combined strength and expertise to deliver better outcomes at a lower cost.

HOW YOU’LL MAKE A DIFFERENCE :

You’ll be the driving force behind a high-performing team of Analysts, empowering them to deliver innovative, customer-obsessed solutions that elevate enterprise outcomes. By strategically allocating resources and fostering growth, you’ll cultivate a team that thrives on delivering best-in-class configuration and support. You’ll lead with vision leveraging the product development lifecycle to implement cutting-edge solutions aligned with our roadmap. As a unifying partner across digital capabilities teams and internal Operations & Transformation, you’ll champion alignment, maximize solution value, and spark continuous improvement across the People technology landscape. With deep expertise in the teammate lifecycle, you’ll provide end-to-end support that transforms how we work, grow, and lead making a lasting impact on our people and our future.

Accountabilities :

  • Strategic Systems Leadership : Leads the development and evolution of configuration strategies that align with enterprise and People & Culture goals, ensuring scalable, security, and user-centric system design.
  • Agile Service Delivery : Guides cross-functional teams in applying agile methodologies to manage configuration backlogs, resolve complex issues, and adapt quickly to changing business and technical requirements.
  • Strategic Operational Partner : Builds strong, collaborative relationships with stakeholders across all levels, ensuring configuration and support services are aligned with business needs and deliver consistent, high-quality outcomes.
  • Prioritization for Impact : Translates service requests and user feedback into actionable priorities, driving timely resolution and continuous improvement to maximize system performance and user satisfaction.
  • Effective Team Management : Builds the team with the right resource allocation to tell the story and focus on product delivery
  • Leads a team to consistently deliver and drive results that achieve and promote greater Enterprise outcomes.
  • Results are achieved through effective allocation and delegation to cultivate the teams' ability to grow, develop, and produce best-in-class products and solutions, configuration and support solutions, and reporting and analytics solutions, with a customer obsession mindset.
  • Recommending best-in-class innovative solutions to align with roadmap outcomes.
  • Acts as a collaborative and unifying partner within digital insights and capabilities teams, IT, technical and analytics teams, business stakeholders, and internal Operations & Transformation (OT) to foster togetherness, optimize solution value, and drive continuous process improvement.
  • Provides end to end support, collaboration across dashboards and portfolio ownership based on area of expertise
  • Consistently inspires innovative out-of-the box process thinking.
  • Navigates change effectively to achieve successful adoption for team
  • Proven results in driving engagement and retention at team level
  • Promoting growth program at all levels to support effective succession planning.
  • Develops human-centered solutions and recommendations to drive decisions, leveraging data insights to drive how solutions are delivered.
  • WHAT YOU WILL NEED

    Education : Bachelor’s degree required in applicable area

    Certification / License :

    Required Functional Experience : Typically requires 7 years in area of expertise

    Required Management Experience : Requires 3 years of management level experience in people leadership

    Knowledge, Skills & Abilities :

  • Advanced acumen in product development cycle
  • Advanced knowledge of digital ecosystems capabilities (i.e., Workday & complementary systems)
  • Continued growing expertise in AI functionality and industry trends
  • End-to-end working knowledge of employee lifecycle
  • Working knowledge of data and insights capabilities and tools
  • Develop strategies, technology, and planning to translate complex data into actionable insights and compelling narratives that optimize Enterprise, P&C, and OT results.
  • Recommends digital roadmap items and roadmap placement to optimize digital and advanced insight capabilities in alignment with Enterprise and People & Culture Strategy
  • Positively motivate and inspire team toward individual and team goals that are aligned with OT and P&C strategy ,and drive engagement to retain top talent.
  • Ability to lead team of Product Owner’s consultative and technical approaches to maintain work and flex as required, meeting technical demands and requirements
  • Build and foster trust with stakeholders and communicate, interact, and influence effectively based on the customer audience.
  • Builds strong, collaborative relationships with stakeholders across all levels, to consistently collaborate, consult, and partner business functions alignment, achieving best-in-class outcomes.
  • Actively experiencing learning and open to AI and transformation, with the willingness and ability to champion and actively educate self on cutting-edge technology and themes.
  • Technical and analytics skills to make effective business decisions aligned to roadmap strategies.
  • Ability to consult and translate user needs to prioritize and expeditiously drive results to achieve optimum value and impact.
  • Effective Team Management : Builds the team with the right resource allocation to tell the story and focus on product delivery
  • Physical Requirements and Working Conditions :

    Physical Requirements and Working Conditions

    DISCLAIMER : All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

    This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

    At Advocate Health Care

    We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Advocate Health you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you can change lives—including your own.

    Our Commitment to You :

    Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including :

    Compensation

  • Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and / or training
  • Premium pay such as shift, on call, and more based on a teammate’s job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Benefits and more
  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Compensation : $73.90 – $118.25

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    Director Of People • Charlotte, NC, United States

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