Information Technology (IT) / Audio Visual (AV) Support

INFORMATION TECHNOLOGY (IT) / AUDIO VISUAL (AV) SUPPORT Location :

• Quantico, VA | Type : Full-Time | Clearance : TS / SCI with CI Polygraph Overview DarkStar Intelligence is actively seeking an Information Technology / Audio Visual (IT / AV) Support Specialist to provide technical and operational support within a fast-paced government education center located in Quantico, VA.
• This on-site position requires expertise in troubleshooting, system coordination, and adherence to established IT and AV procedures and policies.
• Key Responsibilities Provide support to resolve IT and AV equipment issues.
• Serve as the first responder to diagnose, troubleshoot, and resolve student and staff IT and AV issues within established regulatory guidance.
• Follow government-established procedures for submitting Help Desk tickets and tracking issues to resolution.
• Act as a liaison for IT issues between ISD staff, IT / AV equipment providers, and on- and off-site repair / replacement services.
• Qualify and perform duties as a Trusted Agent for burning CDs and transferring data between domains.
• Ensure compliance with all DIA policies and instructions related to IT and AV systems.
• Assist in creating plans and documentation for software application testing and implementation, such as System Security Plans (SSPs).

Minimum Qualifications Clearance :

Additional Details Travel :

We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values :

Passion :

Agility :

Ownership :

We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of :

EEO Flyer :

Core Benefits for employees :