Parts Counter Associate

This is a chance to join a growing, family-oriented company where youll be valued, supported, and set up for success. Youll work Monday through Friday (no weekends), enjoy strong benefits, and have the opportunity to grow with a business thats expanding. Its a role where you can build expertise, stay calm under pressure, and be the person everyone counts on to keep things running smoothly.

Position   Parts Counter Associate

Job Location   Eau Claire, WI

Starting Date   Immediate

Employment Term   Direct Hire

Employment Type   Full-Time

Work Hours (Shift)   1st Shift (9 : 00am to 5 : 30pm, Monday through Friday)

Starting Pay   $18 to $23 per hour, depending on experience

Benefits   Heath insurance, HRA, HSA, FSA, Dental, Vision, Life insurance, Disability insurance, Retirement benefits, EAP

Required Education   High School Diploma or equivalent

Required Experience   Customer service experience (phone, in-person, or counter-based). Comfortable using computers, POS systems, and vendor portals. Strong communication skills and ability to remain calm under pressure. Previous parts experience highly preferred, but not required. Needs to have experience selling parts, counter sales, shop experience. Customer service would be part of the job, but experience in a shop environment, counter sales, technical experience, inventory control is required.

The Parts Counter Associate is responsible for assisting customers and technicians with identifying, sourcing, and processing HVAC and refrigeration parts. This position is a blend of customer service and technical support, requiring strong communication skills, the ability to stay calm under pressure, and comfort with computer systems and vendor platforms. Day-to-day work includes answering phones, assisting walk-in customers, researching parts across multiple manufacturers, processing orders and returns, and maintaining accurate inventory. This role does not involve upselling or sales quotas, the focus is on delivering reliable service and keeping operations running smoothly.

Responsibilities

• Greet and assist customers, technicians, and walk-ins at the parts counter, by phone, and by email.
• Identify and source HVAC, refrigeration, and truck parts across multiple manufacturers and systems.
• Provide accurate information on part availability, pricing, and compatibility.
• Process orders, returns, and warranty claims in a timely and professional manner.
• Receive, inspect, and verify incoming parts shipments against purchase orders.
• Organize, stock, and maintain inventory; assist with cycle counts and restocking.
• Use POS, ERP, or vendor systems to enter, track, and fulfill orders.
• Maintain a clean, safe, and organized work environment.
• Support technicians with parts lookups and fulfillment requests.
• Participate in training programs to learn product lines and expand technical knowledge.

Qualifications

About SEEK Careers / Staffing

You are a person with unique skills, experience and education. When you want to be heard and when you want to be matched with great career opportunities that are right for you, you can count on SEEK Careers / Staffing, Inc. Since 1971, our professional staffing consultants have been Servicing Your Success. Youll find that the process is thorough and that your experience is personalized.

SEEK Careers / Staffing is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

ASK ABOUT OUR $100 REFERRAL BONUS PROGRAM!