Operations Program Coordinator

Operations Program Coordinator

The Division of Maternal Fetal Medicine (MFM) is seeking applications for a Full-Time Operations Program Coordinator to support our four School of Medicine (SOM) freestanding clinics.

Our MFM providers, Genetic Counselors, and Diabetes Educators provide services such as maternal and fetal disease consultation, prenatal diagnosis, diabetes management in pregnancy, and genetic counseling services.

The Operations Program Coordinator is responsible for providing high-level clinical program support to the four SOM clinics specifically within programs related to genetic counseling, preconception consultations, maternal mental health and wellness, outreach clinic support, and diabetes education and counseling. In addition, the individual in this position will support and evaluate specialized complex scheduling related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.

Responsibilities for this position include documenting processes, assisting in training staff, generating documents, and meeting coordination and documentation. The individual in this position will also function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, performing insurance verifications and / or obtaining pre-authorizations. The Operations Program Coordinator will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

Key responsibilities include :

• Schedule complex outpatient and procedure visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review.
• Must understand the relative timeline of patient visits and procedures and schedule accordingly. This will frequently require working with multiple room schedules and adjusting based on each patient's needs.
• Obtain referrals and pre-authorizations as necessary for all clinic patient encounters, procedures and genetic testing as needed. This will require interactions with insurance companies.
• Request Interpreter Services if necessary.
• Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement.
• Collect appointment fees as necessary.
• Process requests for medical records.
• Triage new patient referrals (fax and phone) with direction from the clinical team; email out new patient information.
• Answer incoming patient phone calls.
• Demonstrates responsibility and accountability for all reception, registration and front-end practices.
• Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.
• Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies.

Work Location : Onsite this role is expected to work onsite and is located in Denver, CO.

Why Join Us : CU MFM values a work culture in which all staff and faculty are well respected. The MFM division is comprised of a dynamic team, which includes 3 dedicated Fetal Surgeons, 26 MFM physicians, 2 Physician Assistants, 1 Nurse Practitioner, 2 Genetic Counselors, 2 Diabetes Educators, 12 Sonographers, 8 Medical Assistants, and 4 dedicated Schedulers.

The MFM physicians are amazing to work with. As CU MFM is part of an academic institution, a great deal of importance is placed upon teaching and ongoing education. CU MFM hosts a monthly Education Series for the clinical and nonclinical staff. In this series, MFM physicians present on different topics, protocols, and interesting ultrasound cases.

Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including :

There are many additional perks & programs with the CU Advantage.

Minimum Qualifications :

Intermediate Level : A bachelor's degree in business, business administration, finance, accounting, healthcare administration, public administration, or a directly related field from an accredited institution. One (1) year of professional level administrative support experience in a healthcare setting.

Substitution : A combination of education and related technical / paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualifications :

Conditions of Employment :

Knowledge, Skills and Abilities :

How to Apply : For full consideration, please submit the following document(s) :

Questions should be directed to : Mark D'aiuto at mark.daiuto@cuanschutz.edu

Screening of Applications Begins : Immediately and continues until position is filled. For best consideration, apply by October 15, 2025.

The starting salary range for this position has been established as : Entry Level : $56,555-$71,939

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and