Field Service Delivery Manager

CCS is seeking a highly experienced Field Service Delivery Manager to lead the management, coordination, and optimization of field service operations for Northwell OCIO projects and programs. The ideal candidate will be responsible for overseeing resource allocation, technician supervision, process improvement, and risk management within the field service environment. This role requires building strong relationships with clients, proactively identifying risks, and providing strategic guidance to ensure high-quality service delivery and customer satisfaction.

Salary : $65,000-$75,000

RESPONSIBILITIES :

• Client & Stakeholder Management :

Manage day-to-day client interactions, expectations, and satisfaction levels.

Facilitate clear and effective communication within the field team, including regular status updates and issue escalation.

Supervise, mentor, and coordinate technicians in the field to ensure efficient service delivery.

QUALIFICATIONS :

SUCCESS MEASUREMENTS / EXPECTED OUTCOMES :

About Custom Computer Specialists :

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.