Customer Service Representative / Call Center

Part-Time / Full-Time Customer Service Representative

Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Do you enjoy working in a fast-paced environment? You're in luck! We are looking for exceptional customer service representatives to provide memorable experiences to our customers.

A Little About Us

Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description :

As a Customer Service Representative, you will be the face of Waterworks Aquatics. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

Primary Responsibilities :

• Ability to create relationships with new and existing families that leads to customer loyalty and retention
• Demonstrate empathy in your interactions with families
• Register, schedule, take payments, and problem solve family accounts
• Provide exceptional customer service in person and by phone
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support achievement of lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Restock and clean all restrooms and shower / changing areas
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Provide effective rebuttals to customers who are looking to release their lesson schedule

General Qualifications :

A Few Other Things We Look At :

Join Our Team! Here's Why :

Our Mission

We're looking for team members who are passionate about making a difference in children's lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Our Culture

Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it's true! We like to bring on people that like to have fun and share common interests with those around them. The 'real you' is what we're looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you're punching the clock with this job.