ELIGIBILITY COUNSELOR 1 • - 09302025-71608

Job Information

• Opening Date / Time : 09 / 30 / 2025 12 : 00AM Central Time
• Closing Date / Time : 10 / 13 / 2025 11 : 59PM Central Time
• Salary (Monthly) : $3,197.00 - $4,001.00
• Salary (Annually) : $38,364.00 - $48,012.00
• Job Type : Full-Time
• City, State Location : Knoxville, TN
• Department : Human Services

LOCATION OF (2) POSITION(S) TO BE FILLED : DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, KNOX COUNTY

For more information, visit the link below : https : / / www.tn.gov / content / dam / tn / human-services / documents / HRC0015609_EC1_Knox_101325.pdf

This is an on-site position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience : Bachelor's degree.

Substitution of Experience for Education : Qualifying full-time professional eligibility determination experience and / or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.

OR

Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Necessary Special Qualifications : Applicants for this class must :

Overview

This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This classification differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.

An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement performance during the training period will result in automatic demotion or termination.

Responsibilities

Competencies

Knowledges

Skills

Abilities

Tools & Equipment

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