Manager, Transactional CommunicationsNew York - Remote

Manager, Transactional Communications

At Angi, we've had one simple mission for 30 years : get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need and connecting pros with homeowners who have the jobs they want.

Angi at a glance :

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi :

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can't wait to welcome you.

About the Team

This is a unique opportunity to join a team shaping the future of communications at Angi. We are a collaborative & high-impact group working across product, design, and marketing to build thoughtful, personalized experiences that reach more than 150 million homeowners. Our team sits at the center of how we engage users, crafting messaging strategies, running experiments, and continuously optimizing how we communicate across channels. We care deeply about the user experience and are passionate about using data and creativity to drive results. If you're excited by complex challenges and want to help reimagine how people care for their homes, we'd love to meet you.

About the Role

Angi is seeking a Manager of Transactional Communications to drive implementation of consumer triggered transactional campaigns across owned channels (email, push and SMS). This role will develop and build omnichannel customer journeys to transform how we talk to our customers through data-driven, customer-centric, personalized communications. The Manager of Transactional Communications will steward all homeowner-facing transactional communications across post-booking experiences including communications between Angi and the homeowner and between the homeowner and the provider.

The ideal candidate has experience managing omnichannel transactional communication programs at scale with a focus on increasing customer engagement, satisfaction, repeat rate, and ultimately - revenue. They will bring a proven track record of managing projects from start to finish with deep experience leveraging customer insights to inform their strategy. This communication channel is an all in service of helping a homeowner connect with a qualified home professional to get their job done well. The ideal candidate should be skilled in creating a communication / CRM strategy, implementing SMS and email in our email clients (Iterable, Customer.io), and communicating across Angi succinctly and efficiently.

What You'll Do

What We're Looking For

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits