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Store Manager
Store ManagerCider • Los Angeles, CA, United States
Store Manager

Store Manager

Cider • Los Angeles, CA, United States
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Job Summary :

As the Store Manager, you will lead Cider’s first-ever physical retail location, setting the standard for operational excellence, customer experience, and team leadership. This is a unique opportunity to be a key player in launching and establishing our brand in the U.S. market. You will manage day-to-day store operations, drive sales, and create an engaging environment that embodies Cider’s mission and values.

Job Description :

Leadership & Team Management

  • Recruit, hire, train, and retain a high-performing store team.
  • Lead by example, fostering a culture of positivity, inclusivity, and collaboration.
  • Conduct regular coaching sessions, performance evaluations, and team meetings.

Customer Experience

  • Ensure the store delivers an exceptional and personalized shopping experience.
  • Actively engage with customers to understand their needs and represent the Cider brand.
  • Manage and resolve customer inquiries or complaints effectively and professionally.

    • Operations & Inventory Management

  • Oversee all store operations, including opening / closing procedures, cash handling, and security.
  • Ensure accurate inventory management, including receiving, stocking, and visual merchandising.
  • Maintain a clean, organized, and visually appealing store environment.

    • Sales & Performance

  • Drive store sales and achieve financial targets by analyzing key performance metrics (KPIs).
  • Develop and implement strategies to increase foot traffic, conversion rates, and customer loyalty.
  • Collaborate with the marketing team to plan and execute in-store promotions and events.

    • Reporting & Communication

  • Prepare and present regular sales and operational reports to senior management.
  • Act as a liaison between the corporate office and store team, providing feedback on customer insights and market trends.

    • Branding & Community Engagement

  • Act as a brand ambassador, ensuring the store reflects Cider’s unique identity and values.
  • Collaborate with the marketing and social media teams to create shareable, on-brand in-store content.
  • Plan and host community-building events, such as styling workshops, influencer meet-ups, and pop-ups.
  • Build relationships with local influencers, bloggers, and other partners to enhance Cider’s visibility in the NYC / Los Angeles market.

    • Social Media Integration

  • Encourage customers to engage with Cider on social media by creating Instagram-worthy moments in-store.
  • Monitor and share customer feedback from social channels to the corporate team.

    • Job Requirements :

  • 3–5 years of retail management experience, preferably in fast fashion or lifestyle brands.
  • Proven ability to inspire and lead a team in a dynamic retail environment.
  • Strong understanding of retail operations, including POS systems, inventory management, and loss prevention.
  • Comfortable working in a fast-paced environment with a start-up mindset.
  • Familiarity with retail technology tools and social media platforms.
  • Passion for delivering outstanding customer experiences.
  • Excellent verbal and written communication skills. Chinese language skill is a plus.
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    Store Manager • Los Angeles, CA, United States