Account Care Representative

Job Description

Job Description

Account Care Representative

Lexicon is seeking to hire an Account Care Representative in our Account Care department. The Account Care Representative is the bridge between our clients and their attorneys regarding billing and financial matters. This position handles collection of client's payments in a very customer friendly way. You are committed to excellent customer service!

Work schedule is Monday thru Friday from 10 am - 7 pm.

Hours during training are 8 am - 5 pm. After 90 days and based on performance, this role may offer a hybrid work environment, allowing for some days to work from home.

About Us

Lexicon is a legal services and technology provider with deep expertise in the legal industry. We provide a world-class practice management software suite, enabling attorneys to maximize productive use of their time when working cases. With expertise in marketing for law firms, revenue optimization, billing and collections, support services, and more, Lexicon is your trusted partner for all legal practice needs.

Responsibilities :

• Obtain payments by notifying clients of account status
• Answer billing questions from both attorneys and their clients
• Work with our internal Client Care Department regarding client concerns
• Update client records when needed
• Communicate with attorneys on a regular basis regarding the status of client accounts
• Professional positive demeanor, team-like / cross function cooperation
• Excellent computer literacy, including a solid understanding of Microsoft Office Suite
• Must have the ability to prioritize and manage multiple responsibilities
• Go above and beyond on simple requests to make things easier on others

Qualifications :

Lexicon Services provides exceptional benefits and a collaborative working environment. As a member of our team, you'll enjoy :