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General Manager

General Manager

Playa BowlsWellesley, MA, US
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Job Description

Job Description

Who We Are : Playa Bowls is New Jersey’s Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

What We Offer :

  • Competitive pay : We offer competitive base pay and a great bonus program!
  • Employee Benefits : We offer paid time off, health benefits, mileage reimbursement & more!
  • Advancement Opportunity : Our Playa Bowls training program will allow you to develop your skills and grow in your career!
  • Fun Environment : We are always dancing, smiling & having lots of fun!
  • Playa Discounts : If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

Who You Are : You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

What You’ll Do :

  • Check products to ensure consistency, palatability, and flavor conformity.
  • Investigate and resolve complaints regarding food quality, service, and accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
  • Monitor budgets and timesheets.
  • Schedule staff hours utilizing appropriate systems / software and assign duties to ensure economical use of food and timely preparation.
  • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Establish and evaluate standards for personnel performance and customer service.
  • Review work procedures and operational issues to determine ways to improve service, performance, or safety.
  • Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
  • Maintain food and equipment inventories and keep periodic inventory records.
  • Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.
  • Order and purchase equipment and supplies.
  • Assess staffing needs, and recruit staff using ADP Recruitment platform.
  • Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
  • Utilize point of sale cash register. Count money and make bank deposits.
  • Fill out business or government forms, maintain records, reports, files and safety reports.
  • Adhere to Company opening and closing procedures and maintain accompanying records.

    • What You’ll Bring :

  • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Mathematics - Using mathematics to solve problems.
  • Monitoring - Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
  • Operations Analysis - Analyzing operational needs of business and adjust accordingly.

    • MISSION

    Inspire and support our communities one bowl at a time.

    VALUES

    Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

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    General Manager • Wellesley, MA, US

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