Service Technician

Job Description

Job Description

Join the Legacy of Excellence at Hi-Line Autohaus

At Hi-Line Autohaus , we’re more than just a dealership — we’re a locally owned, family-run business with a passion for performance, precision, and people. For over 23 years, we've proudly served the Charlotte area , offering an exceptional selection of pre-owned luxury vehicles, including BMW, Mercedes-Benz, Lexus, Volvo, and more.

Now, we're raising the bar once again with the launch of our brand-new, state-of-the-art, climate-controlled Service Center — built with both comfort and craftsmanship in mind.

As a Service Technician at Hi-Line Autohaus , you’ll play a key role in upholding the quality and trust our customers have come to expect. You’ll work hands-on with high-end import and domestic vehicles, performing expert repairs and maintenance while ensuring the highest safety and performance standards . Plus, you’ll have the opportunity to connect directly with our loyal clientele, providing the kind of personalized service that sets us apart.

If you're passionate about automotive excellence and want to be part of a team that values integrity, innovation, and a job well done — we’d love to meet you.

Why Join Hi-Line Autohaus?

We don’t just offer a job — we offer a career with real rewards . When you become part of the Hi-Line Autohaus team, you’ll enjoy a benefits package designed to recognize your talent, support your well-being, and fuel your growth.

Sign-On & Performance Bonuses – Start strong with a generous $3,000 structured sign-on bonus , and keep earning with ongoing productivity incentives.

Competitive Pay Structure – Your experience and expertise deserve to be rewarded — and they will be.

Career Advancement – We promote from within and provide ongoing training to help you sharpen your skills and move forward.

Comprehensive Health & Wellness Benefits – Medical coverage that keeps you and your family protected.

Paid Time Off – Take the time you need to recharge, relax, and enjoy life outside the shop.

5-Day Work Week – Say goodbye to burnout. Enjoy a consistent schedule with weekends and evenings free.

Key Responsibilities

As a Service Technician at Hi-Line Autohaus, you will play a critical role in delivering exceptional service and maintaining the high standards our customers expect. Your day-to-day responsibilities will include :

Perform Routine Maintenance Services

Execute scheduled maintenance tasks with precision and efficiency, including oil changes, tire rotations, fluid checks, filter replacements, and multi-point inspections to ensure vehicle longevity and performance.

Diagnose Mechanical & Electrical Issues

Utilize advanced diagnostic tools and techniques to accurately identify mechanical, electrical, and electronic issues across a variety of luxury, import, and domestic vehicles. Develop and implement effective repair strategies.

Execute Complex Repairs & System Overhauls

Perform in-depth repairs and component replacements, including but not limited to engines, transmissions, brake systems, suspensions, HVAC systems, and drivetrains. Ensure all work meets manufacturer specifications and safety standards.

Customer Communication & Service Recommendations

Engage with customers to understand vehicle concerns, clearly explain diagnostic findings, and provide informed recommendations for necessary services or repairs. Maintain professionalism and build trust through transparent communication.

Maintain a Clean, Safe, and Organized Work Environment

Adhere to all safety protocols and company policies while keeping your workspace clean and orderly. Assist in maintaining the overall cleanliness and functionality of the service center.

Qualifications & Requirements

To succeed in this role, candidates should demonstrate a strong foundation in automotive service and a commitment to delivering high-quality work. Ideal applicants will possess the following :

Proven Experience

Prior hands-on experience as an automotive service technician, preferably working with luxury, import, and domestic vehicles.

Technical Proficiency

In-depth understanding of automotive systems and components, including mechanical, electrical, and diagnostic systems.

Analytical & Problem-Solving Skills

Ability to accurately diagnose issues and determine effective, efficient repair solutions with precision and attention to detail.

Strong Communication Skills

Clear and professional verbal and written communication skills, with the ability to explain technical issues to customers in an approachable manner.

Customer-Focused Mindset

Dedicated to delivering a positive service experience, maintaining professionalism, and building trust with clients.

Certifications (Preferred but not required)

ASE Certification or equivalent credentials are a plus and will be considered favorably.