Massachusetts Licensed Helpline OperatorVirtualVocations • Boise, Idaho, United States
Massachusetts Licensed Helpline Operator
VirtualVocations • Boise, Idaho, United States
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A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).
Key Responsibilities
Manage incoming calls from individuals seeking assistance related to overdose
Provide immediate guidance on overdose recognition and response, including naloxone administration
Connect callers with local resources and document interactions in the REDCap database
Required Qualifications, Training, and Education
No formal education requirement
Relevant lived experience with overdose, harm reduction, or substance use preferred
Demonstrated crisis management skills with empathy and professionalism
Technological proficiency in helpline software and digital communication platforms
Commitment to confidentiality regarding caller information and interactions
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Operator • Boise, Idaho, United States
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