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Supervisor de turno

Supervisor de turno

Pollo CamperoNorth Las Vegas, NV, US
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Shift Manager

The shift manager plays a significant role in training, developing, and leading the crew. Serves as a key part of the leadership team, helps the restaurant serve the tastiest chicken and coordinates a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities :

  • Plan your shifts
  • Ensures compliance with procedures and protocols
  • Handles and resolves issues that arise in the restaurant operation
  • Assists the General Manager
  • Trains and leads a team without supervision
  • Involves in the operational and technical training of employees
  • Maintains a positive, team-oriented, and energetic work atmosphere
  • Verifies customer satisfaction / Handles customer complaints
  • Applies a continuous improvement mindset to processes and procedures
  • Opens / closes restaurant
  • Helps with inventory (logging)
  • Helps with staffing needs
  • Helps with controllables and labor : maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, kitchen services, and dishes and utensils.
  • Follows and complies with all safety rules, policies, and procedures.

Behaviors Expected :

  • Obsessed with service
  • Friendly and welcoming attitude / Model customer orientation for other employees
  • Anticipates and prevents problems with a proactive attitude
  • Energetic team leader
  • Must have excellent interpersonal communication skills to work with others
  • Sense of urgency
  • Attention to detail
  • Proactively helps where most needed in the restaurant
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