customer service

Job Description

Job Description

Step into a rewarding role with the McKinney Insurance Agency w / Hometown Insurance as a Customer Service professional in the heart of Tulsa, Oklahoma. Here, we value personal connections and believe that service excellence begins with a genuine smile and a positive attitude. At McKinney Insurance, your role will not only be about assisting our valued clients with their insurance queries but also about building lasting relationships and ensuring each interaction is memorable. As a cornerstone of our team, your efforts will be pivotal in maintaining the trust and satisfaction that our clients have come to expect from us. The absence of remote work means you'll be at the core of our agency, experiencing firsthand the vibrant energy and camaraderie that define our workplace. If youre someone who thrives in a close-knit, positive environment and is eager to make a difference, we would love to hear from you. Join us in delivering exceptional service to our clients!

Benefits

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

401k

Responsibilities

Visit client sites to assess their insurance needs and offer solutions.

Respond promptly to client inquiries via phone, email, or in-person, ensuring a high level of customer service.

Maintain accurate client records and document interactions thoroughly.

Assist in policy renewals, adjustments, and claims processes.

Develop and nurture long-term client relationships to encourage business retention and referrals.

Participate in team meetings and contribute to strategic planning and decision-making.

Requirements

Experience : Previous experience in customer service or insurance consulting is encouraged.

Education : A minimum of a high school diploma or equivalent is required.

Communication Skills : Excellent verbal and written communication skills are a must.

Problem-Solving : Strong analytical and problem-solving abilities to resolve customer inquiries effectively.

Empathy : An understanding and empathetic approach to dealing with a diversity of customer concerns.

Computer Skills : Proficiency with basic computer software and familiarity with CRM systems.

Team Collaboration : Ability to work in synergy with other team members to provide outstanding service.