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Operations Training Manager | Full-Time

Operations Training Manager | Full-Time

Omni Houston HotelFernandina Beach, FL, US
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Training Manager

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Responsibilities

Training & Development :

  • Facilitate Power of Engagement Training.
  • Develop and facilitate training programs focused on soft skills, service delivery, and situational responses for Rooms and F&B teams.
  • Lead monthly joint training sessions for both divisions to foster synergy and consistency in service culture.
  • Create onboarding experiences and training plans for all new hires in Rooms and F&B operations.
  • Train and coach department-level trainers to ensure accurate, engaging, and standardized training delivery.
  • Design service and procedure training aligned with Moments of Service, Inspired Hospitality Audits, and brand expectations.
  • Coordinate and track mandatory compliance trainings including Food Handler, TABC, OSHA, and property-specific safety requirements.
  • Utilize Medallia guest feedback and operational KPIs to evaluate training effectiveness and identify areas for improvement.

Operational Alignment :

  • Conduct evaluations and audits to ensure associates are meeting all required service standards and training touchpoints.
  • Collaborate with Operations leadership to identify departmental training needs and recommend solutions to address performance gaps.
  • Maintain a working knowledge of brand standards and ensure their integration into daily service training.
  • Support retention and performance strategies through procedural, service, and upsell / revenue-focused training.
  • Culture & Leadership :

  • Act as an ambassador for Omni's service culture, empowering associates and encouraging continuous development.
  • Promote a culture of learning, accountability, and service excellence within all operational departments.
  • Assist with associate engagement initiatives that reinforce the property's service mission and training values.
  • Qualifications

  • Associate's degree or higher in Hospitality, Education, or a related field (or equivalent operational experience).
  • Minimum 1 year of experience in training, development, or supervisory roles within Rooms and / or Food & Beverage.
  • Operational background in hospitality is required.
  • Strong facilitation, coaching, and presentation skills.
  • Excellent written and verbal communication skills; bilingual in English and Spanish is a plus.
  • Proficiency in Microsoft Office; experience with Learning Management Systems (LMS) and digital learning tools is a plus.
  • Must be able to stand and walk for extended periods and lift / push / pull up to 25 pounds.
  • Flexible schedule required : ability to work at least 60% evening, weekend, and holiday shifts, based on operational needs.
  • Ability to manage multiple training programs simultaneously in a fast-paced environment.
  • Preferred : Hospitality-focused credentials such as ServSafe, TIPS, AHLEI certifications, or CPTD (Certified Professional in Talent Development).
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    Operation Manager • Fernandina Beach, FL, US