MS Teams Administrator with Enterprise Voice Expert

Overview

Role : MS Teams Administrator with Enterprise Voice Expert

Role – L3

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Note : This description has been refined to remove non-essential boilerplate while preserving the original job information.

Responsibilities

• MS Teams expert who can conduct "as Is" studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.
• Implementation & support experience specifically in the area of M365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirements which will be both functional and technical.
• 8 to 10 years' experience on Microsoft Teams with Enterprise Voice.
• Experience on AudioCodes / Sonus Gateways / Downstream SBCs
• Experience in configuring, designing, deploying and migrating Voice PBX to MS-Teams platform.
• Experience and knowledge on MS Teams Direct routing for Enterprise Voice.
• Knowledge on bandwidth planning, optimal conferencing traffic, capacity, QoS.
• Experience with Enterprise Voice, Direct Routing, Calling Plan, gateways, trunks, voice resiliency etc.
• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
• Experience with Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues).
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto Attendant etc.
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy.
• SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP call flow concepts, knowledge of call methods.
• Knowledge on Call quality Dashboard Reporting and Management.
• Overview of integrating video endpoints, Teams meeting rooms & Collaboration Bars configurations.
• Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority.
• Knowledge on Windows, PowerShell & PowerShell Scripting.
• Coordinates with customer staff to determine AV / V and basic infrastructure requirements for any new conference room or media design.
• Willing to take initiatives and automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution.
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of incidents (P1, P2, P3, P4), Change management.

Requirements

Additional Desired Technology Experience

Professional Skill Requirements

Phone : (209) 213-4482

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