Delivery Manager

SUMMARY

We are recruiting for a Senior Delivery Manager to join our client company’s team in a Full-Time, Direct role in Charlotte, NC to provide effective leadership, training, motivation, and supervision to all delivery personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Personnel Management :
• Interview and select the best internal and external candidates for open positions.
• Provide direct on the job training for Area Delivery Mangers and indirectly all delivery personnel.
• Conduct performance reviews to communicate performance issues, achievements, and opportunities for employees.
• Handle any discipline or performance issues according to company policy, maintaining proper documentation.
• Work with all personnel regarding the implementation of changes in procedures and systems.
• Conduct regular division meetings to communicate upcoming programs, safety topics, events, issues / opportunities.
• Collaborate with HR to ensure proper staffing and ongoing recruiting to meet business needs and maintain a fully staffed department.
• Conduct / participate in cross-training with sales and operations.
• Ensuring Account Service :
• Assigns job tasks to driver according to delivery route schedules.
• Work with customers to ensure the timely delivery of product.
• Fill-in and cover routes as required, including assisting drivers to deliver and unload product when necessary.
• Responsible for ensuring delivery service standards related to product rotation (Product Freshness Rotation Policy), display placement, competition placement, and other customer service needs.
• Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
• Working with sales and operations, consistently review routing efficiency and make changes when necessary. Strive to be the preferred distributor in the market while complying with service policy standards.
• Conduct regular market ride / work-with activities to assess market conditions and training needs.
• Other Duties :
• Member of the Risk Management Team and Safety Committee.
• Maintain safety records for delivery to measure compliance with safety systems.
• Understand warehouse activities regarding driver check-in or check-out, specials, code-dating and truck loading.
• Proficient with routing software (RoadNet) and RAS software (VIP). Consistently review routing efficiency and make changes as necessary.
• Understand the general budgeting process and how it affects the performance measurement of the delivery unit.
• Available to work evenings and weekends to promote special event promotions.
• Obey all Federal, State and local laws.
• Ensure compliance with all FMCSR.
• Ensure issues with fleet and equipment are reported for maintenance.
• Assist in preparation of monthly Fleet Assessment.
• Meet and achieve goals outline in delivery KPI.

REQUIREMENTS