Case Manager

Job Description

Job Description

SUMMARY : Identifies client’s needs by assessing client situation and availability of resources

EDUCATION REQUIREMENTS : High school diploma or equivalent with counseling experience and / or college course work in psychology or related field

SPECIAL SKILLS : Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

POSITION DUTIES :

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
• Educates client by explaining program requirements, options, interpretations, and determinations.
• Monitors service delivery by follow-up interviews with client and / or provider source.
• Provides emergency / crisis intervention services by referring client to other appropriate programs.
• Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
• Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
• Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
• Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.

CORE COMPETENCIES

Demonstrates Dependability :

Arrives to work on time according to Lightshare Behavioral Wellness & Recovery policies.

Uses leave time according to Lightshare Behavioral Wellness & Recovery policies.

Completes documentation / paperwork and projects within deadlines.

Demonstrates Flexibility & Initiative :

Assumes additional responsibilities and a willingness to assist colleagues.

Works different shifts when necessary.

Recommends program changes and improvements.

Demonstrates Teamwork :

Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.

Attends and participates in required staff meetings and agency-wide committees.

Receptive to direction and feedback from supervisor

Demonstrates Professionalism :

Conducts self in a professional manner with colleagues, peers, and persons served.

Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.

Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times.

Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates.