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Student Technology Support Coordinator

Student Technology Support Coordinator

Christian Academy, KYLouisville, KY, United States
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Position : Student Technology Support Coordinator

JOB DESCRIPTION

Scope :

The Student Technology Support Coordinator helps manage student-issued technology throughout its lifecycle, including deployment, maintenance, tracking, and retirement. This role provides essential organizational support within the Technology Office, ensuring accurate documentation, scheduling, and coordination of resources.

Working closely with technicians and Technology Integrators, the coordinator helps improve efficiency, minimize classroom disruptions, and ensure reliable access to instructional technology in a Christ-centered environment. The Coordinator delivers timely troubleshooting, maintains clear communication with staff and students, and promotes a positive, professional image of Technology Services at Christian Academy School System.

Qualifications :

The candidate shall possess characteristics that reflect :

  • A strong clear Christian testimony with a mature and godly spirit
  • A daily example of the highest Christian virtue both in and out of school
  • Commitment to faithful attendance and support of a church whose beliefs are in agreement with the Statement of Faith for Christian Academy School System
  • Agreement and belief that the Bible is the final authority concerning truth, morality, and the proper conduct of mankind

The ideal candidate shall possess :

  • Two years of experience coordinating or organizing projects, or equivalent experience.
  • The ability to interpret technical materials, provide clear communication, and apply strong problem-solving skills.
  • High level of organization skills with excellent attention to detail.
  • Proven customer service experience, preferably in educational environments.
  • Basic understanding of technology devices, with a willingness to learn device management processes.
  • Willingness to learn computer hardware basics (e.g., hard drives, power supplies).

    • Accountabilities / Responsibilities

  • Ensure device deployments, inventory updates, and help desk responses are completed on schedule, consistently meeting established deadlines.
  • Maintain ongoing communication and collaboration with schools to support smooth program operations and positive user experiences.
  • Analyze and report on device health and program performance, turning data into actionable insights for improvement.
  • Identify, troubleshoot, and resolve Chromebook and hardware issues.
  • Maintain precise inventory records, ensuring Chromebook assignments and returns are fully documented and reportable.
  • Streamline deployment and management through Google Workspace solutions.
  • Collaborate with Technology Integrators to maintain learning continuity.
  • Provide friendly, professional support to students, parents, staff, and visitors.
  • Respond to help desk requests by phone, email, or in person.
  • Document issues and solutions clearly to keep knowledge organized.
  • Collaborate with vendors and contractors when outside support is needed.
  • Commit to continuous learning by obtaining Google Workspace Administrator certification within 180 days of hire.
  • Maintain confidentiality in all aspects of the role.
  • Work flexible hours, including summers and occasional evenings / weekends.
  • Travel as needed to all Christian Academy locations.

    • Outcomes

  • On-time completion of all major program milestones, deadlines, deployments, and reports, minimizing disruptions to classroom instruction.
  • Minimized downtime by ensuring devices are reliable and ready when students and staff need them.
  • Efficient provisioning and maintenance so every device is set up correctly and kept in great condition.
  • Quick and effective resolution of technology incidents, keeping disruptions to a minimum.
  • Ongoing improvements in service delivery, with processes that get better and more efficient over time.
  • Positive contributions to a supportive, team-focused Technology Services department.
  • Strong collaboration with Technology Integrators, helping classrooms run smoothly and effectively.

    • Reporting Relationship :

    Reports to the Service Manager.

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    Student Support Coordinator • Louisville, KY, United States

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