Client-Facing Technical Support Specialist (SaaS | Hybrid | Austin, TX)

Client-Facing Technical Support Specialist (SaaS | Hybrid | Austin, TX)

We're looking for a Client-Facing Technical Support Specialist to join our support team serving nonprofit clients on the ClearView CRM platform. This is a hybrid role based in Austin, TX, where you'll work both remotely and in person as needed with team members and clients.

What You'll Be Doing

• Provide Tier 1 technical support via Zendesk, triaging and resolving incoming tickets
• Communicate effectively with nonprofit clients through email, chat, and video
• Build trusted relationships with assigned clients through proactive support and consistent follow-up
• Document recurring issues, draft macros and runbooks, and help expand internal knowledge base content
• Escalate bugs and complex issues to Product and Engineering teams with clear logs and reproduction steps
• Support light QA testing of new features or custom implementations before release
• Keep clients informed about product updates, changes, and best practices

What You Bring

Tools You'll Use

Why This Role Stands Out

Compensation, Benefits, and Inclusion

Inclusion and Diversity : Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and viewpoints. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by applicable laws.

This role supports our Nonprofit vertical solution : https : / / www.togetherwork.com / vertical-solutions / nonprofit /

CCPA Disclosure Notice : Click Here

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Software Development

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