Talent.com
serp_jobs.error_messages.no_longer_accepting
Branch Supervisor

Branch Supervisor

St Mary's Bank Credit UnionMilford, NH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Overview

Under the direction of the Member Experience Manager, the Member Experience Supervisor II, is responsible for leading and managing a team dedicated to providing exceptional service to members. The Supervisor oversees daily operations, ensuring that members' needs are met efficiently, and enhancing the overall member experience.

Key Responsibilities

  • Supervise, mentor, and support a branch team.
  • Oversee daily operations to ensure smooth workflow and adherence to service standards.
  • Handle escalated member inquiries and complaints, providing timely and effective resolutions.
  • Process transactions accurately and efficiently according to balance guidelines.
  • Monitor and evaluate the performance of the team, providing regular feedback and assessing goals and development plans.
  • Conduct regular training sessions to enhance team skills and knowledge.
  • Identify areas for process enhancement and implement solutions to improve efficiency and service quality.
  • Provide coverage and oversight of Sales and Service functions in order to assist in meeting the branch goals.
  • Prepare and present reports on team performance and member satisfaction metrics.
  • Ensure adherence to company policies, procedures, and regulatory requirements.
  • Lead special projects and initiatives aimed at improving the member experience.

Core Skill Competencies

  • Communication : Clear and effective communication skills, both written and verbal.
  • Leadership : Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance.
  • Member Focus : Commitment to delivering exceptional member service and enhancing the member experience.
  • Problem-Solving : Effective problem-solving skills to address and resolve member issues promptly.
  • Organizational : Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Interpersonal : Strong relationship-building skills to foster a positive team environment and collaborate with other departments.
  • Technical Proficiency : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications.
  • Risk Management : Identify and mitigate risks.

    • Physical Demands

  • Prolonged periods sitting at a desk and working on a computer.
  • Occasional lifting of office supplies, up to 30 pounds.
  • Occasional travel may be required for events, meetings, or conferences.

    • Qualifications

  • Associates degree or equivalent work experience, bachelor’s degree preferred.
  • Minimum of 3 years supervisory experience in a member experience role.
  • Proficient understanding of sales and daily branch operations as it relates to teller and branch operational functions.
  • Knowledge of deposit and loan products required.
    • serp_jobs.job_alerts.create_a_job

    Branch Branch • Milford, NH, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Store Supervisor - Salem, NH

    Store Supervisor - Salem, NH

    TD BankSalem, NH, US
    serp_jobs.job_card.full_time
    The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers.This role...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Key Carrier Supervisor

    Key Carrier Supervisor

    TJXBedford, NH, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Lathe Cell Supervisor

    Lathe Cell Supervisor

    Granite State ManufacturingManchester, NH, US
    serp_jobs.job_card.full_time
    The Lathe Cell Supervisor is responsible for overseeing the daily operations of the lathe machining cell, including Senior Class A, Class A, Class B, and Class C machinists.This role ensures the te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Branch Manager

    Branch Manager

    HertzFitchburg, MA, US
    serp_jobs.job_card.full_time
    serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Storeroom Supervisor

    Storeroom Supervisor

    Koch IndustriesLeominster, MA, US
    serp_jobs.job_card.full_time
    At Koch, employees are empowered to do what they do best to make life better.Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Supervisor

    Operations Supervisor

    CVS HealthDerry, NH, US
    serp_jobs.job_card.full_time +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shift Supervisor Trainee

    Shift Supervisor Trainee

    CVS HealthBurlington, MA, US
    serp_jobs.job_card.full_time +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor, Ramp Service Operations MHT

    Supervisor, Ramp Service Operations MHT

    TREGO DUGAN AVIATION OF GRAND ISLAND INCManchester, NH, US
    serp_jobs.job_card.full_time
    Serves as a working shift Supervisor for daily operations.Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying int...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    shift supervisor - Store# 10037, Tilton, Tanger Outlets

    shift supervisor - Store# 10037, Tilton, Tanger Outlets

    StarbucksTilton, NH, US
    serp_jobs.job_card.full_time +1
    Join us and inspire with every cup!.At Starbucks, it’s all about connection.People are at the heart of who we are, especially the people that are a part of our store team.We connect with each...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Shift Supervisor Trainee - Overnight

    Shift Supervisor Trainee - Overnight

    CVS HealthLowell, MA, US
    serp_jobs.job_card.full_time +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Print Sales Supervisor

    Retail Print Sales Supervisor

    StaplesGroton, MA, United States
    serp_jobs.job_card.full_time
    You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. After applying, you may have the opportunity to schedule an in-person i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Supervisor of Rail Terminal Operations

    Supervisor of Rail Terminal Operations

    Rail Management ServicesAyer, Massachusetts, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Rail Terminal Supervisor of Operations for immediate hire.In this role, you will be responsible for overseeing the unloading (driving) of new automobiles from railcars working at the Norfolk Southe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Supervisor - Mall @ Whitney Field

    Operations Supervisor - Mall @ Whitney Field

    JCPenneyLeominster, MA, US
    serp_jobs.job_card.full_time
    As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Supervisor, System Operations Training- Distribution

    Supervisor, System Operations Training- Distribution

    EversourceManchester, NH, US
    serp_jobs.job_card.full_time
    Transmission System Operations Training Manager.This role develops and implements Eversource transmission System Operations Training. Training includes both classroom and on-the-job training and inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Supervisor N. Nashua TJMaxx

    Retail Supervisor N. Nashua TJMaxx

    TJXNashua, NH, US
    serp_jobs.job_card.full_time
    Responsible for executing receiving and merchandising standards while ensuring associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Citizens Branch Manager

    Citizens Branch Manager

    CitizensCONCORD, NH, United States
    serp_jobs.job_card.full_time
    At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Branch Manager

    Branch Manager

    Ameriprise FinancialBedford, NH, US
    serp_jobs.job_card.full_time
    The Branch Manager role leads one or more Ameriprise owned branch offices.They are responsible for understanding the local market and executing a business plan to grow the branch profitably.Key res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Rail Terminal Supervisor of Operations

    Rail Terminal Supervisor of Operations

    Rail Management ServicesAyer, Massachusetts, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Rail Terminal Supervisor of Operations for immediate hire.In this role, you will be responsible for overseeing the unloading (driving) of new automobiles from railcars working at the Norfolk Southe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    shift supervisor - Store# 71109, GOFFSTOWN, NH

    shift supervisor - Store# 71109, GOFFSTOWN, NH

    StarbucksManchester, NH, US
    serp_jobs.job_card.full_time +1
    Join us and inspire with every cup!.At Starbucks, it’s all about connection.People are at the heart of who we are, especially the people that are a part of our store team.We connect with each...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Unified Call Team Supervisor

    Unified Call Team Supervisor

    VeracityConcord, NH, US
    serp_jobs.job_card.full_time
    Concord, NH 03301 Travel : Up to 40% of the time Candidate will need to live in the NNE region- NH or ME and be close to one of our local offices. Must-Haves Candidate will need to live in the NNE re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30