Software Support Analyst

Overview

TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. The role requires the employee to work in our office in Lincoln, NE.

The Service Analyst is responsible for providing excellent service for TELCOR customers, both internal and external. Primary responsibilities include providing support and education for TELCOR's RCM product line in response to customer inquiries; escalating issues as appropriate; participating and managing customer and TELCOR projects under supervision. Additional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities.

Responsibilities

• Provide support and education for TELCOR's RCM product line in response to customer inquiries
• Escalate issues as appropriate
• Participate in and manage customer and TELCOR projects under supervision
• Update and maintain product specifications
• Develop, maintain, and update processes and procedures
• Develop and maintain operational product knowledge
• Participate in customer version upgrades and subsequent release activities

Qualifications

EEO Statement : TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law. All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners. Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and / or other countries.

Job details

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