Community & Partner Relations Coordinator

Position Title : Community & Partner Relations Coordinator

Company Overview :

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description :

The Community & Partner Relations Coordinator (CPRC) plays a vital role in embedding Upward Health within the local care ecosystem. This position is responsible for building and strengthening relationships with community-based organizations (CBOs), clinical providers, and ancillary service partners such as labs and imaging centers. By cultivating these partnerships, the CPRC helps create a seamless, person-centered network of support that meets both the clinical and basic needs of our patients. The CPRC also leads the development and ongoing maintenance of a robust, up-to-date resource directory to connect patients to essential servicessupporting our commitment to whole-person care.

Key Responsibilities

• Identify and engage key organizations and influencers to build robust local networks of clinical and community partners.
• Maintain and update partner directories (CBOs and clinical providers) in Salesforce, aligned to market needs and service availability.
• Ensure external clinical and community partners meet quality standards and are aligned with patient needs (e.g., housing, food, transportation).
• Serve as the primary liaison for external partners, including PCPs, specialists, SNFs, labs, imaging centers, and community organizations.
• Facilitate regular check-ins and feedback loops with partners to align expectations, monitor progress toward enrollment and quality goals, and resolve challenges.
• Support care teams by sourcing relevant resources to address UH patients' clinical and social needs.

Develop a strong understanding of application processes for key community resources (e.g., SNAP, Medicaid, housing assistance), and support care team training and education to ensure accurate and efficient completion.

Use data driven approach to develop targeted interventions / campaign that help drive enrollments, improve Annual Wellness Visits, close quality gaps and reduce readmissions.

Skills Required :

Key Behaviors :

Competencies :

Interpersonal Communication :

Collaboration :

Problem Solving :

Technology Proficiency :

Community Engagement :

Attention to Detail :

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

California pay range $60,000 - $65,000 USD

Upward Health Benefits

Upward Health Core Values

Upward Health YouTube Channel

PI5a8c56f6a5-