Job Description
Job Description
About The Company
We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.
This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.
You will love it at Weekender if our core values below get you excited and inspired too!
Always be a student and always be open-minded
Be AdventurousBe excited by challenge and willing to fail-forward
Be a NinjaCommit to being world class at your job and lean-in to your superpowers
Be a HostTreat guests and teammates like you would family
Be of IntegrityOwn your Domain : Be accountable to your job & the greater mission
Embrace honesty, transparency and vulnerabilityFollow-through and do what you say you're going to doWhat you'll be responsible for :
Our Operations Manager is responsible for supporting the General Manager in overseeing all aspects of the hotel's operations, including staff management, guest experience, daily operations, and ensuring smooth functioning across departments like front desk, housekeeping, and maintenance, while actively contributing to revenue generation and maintaining a positive public image for the hotel.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
Monitor daily operations across all hotel departments to ensure smooth service delivery and compliance with standardsOversee staff scheduling, ensuring adequate coverage during peak hoursConduct regular inspections of hotel facilities to identify maintenance needs and ensure cleanlinessAddress guest concerns and complaints promptly and professionally, finding solutions to maintain satisfactionRespond to guest feedback and implement necessary improvements to enhance the overall guest experienceActively engage with guests to promote hotel amenities and servicesHire, train, and develop new staff members across various departments to ensure competency and service standardsLead team meetings to communicate updates, goals, and company policiesAssist the General Manager with administrative tasks and projects as neededAssist the General Manager with employee evaluations as neededPerform other duties as assignedSuccess Measures
Guest Satisfaction : Consistently achieves positive guest feedback scores; maintains quick and effective resolution of guest complaints.Operational Excellence : Ensures daily operations run smoothly with minimal service disruptions; inspection scores meet or exceed brand / company standards.Staff Development & Retention : Builds a well-trained, reliable team; reduces turnover through effective training, coaching, and support.Efficiency & Coverage : Maintains accurate staff schedules that ensure adequate coverage while keeping labor costs within budget.Team Communication & Engagement : Leads clear, productive team meetings and fosters strong cross-departmental collaboration.Managerial Support : Provides reliable, proactive support to the General Manager by handling delegated responsibilities effectively.Qualifications
Prior experience in hospitality or retail, with a background in a supervisory role, is preferredStrong leadership and team building skills to motivate and develop staffExcellent communication and interpersonal skills to effectively interact with guests and staffProblem-solving abilities to address guest issues and operational challengesProficiency in hotel management systems and softwareKnowledge of local regulations and hospitality standardsAbility to work in varying temperaturesCandidates must be open to a flexible schedule, including weekends, nights, and holidaysBenefits
Weekender provides excellent benefits to our full time employees
Comprehensive Guardian Dental & Vision insuranceLife insurance policy : $25k fully paid policy by WeekenderAflac supplemental benefitsEmployee Assistance ProgramCompetitive 401k Matching Plan with employer match up to 4% of total salary - (eligible after 1000 hours worked)Discounted employee hotel stays at Weekender propertiesPartnership with eCornell for continuous learning in our industryLow cost Hertz rental carsEmployee referral programThe pay range for this role is :
28 - 36 USD per hour(Killington, VT)
PIb0dfdc6b88f3-25405-38828099
