Fulfilment & Production Manager - Aotearoa

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

The role

We’re on the lookout for a passionate and experienced LUSH employee to lead our operations at LUSH Aotearoa’s Silverdale facility as a Fulfilment & Production Manager . This is a permanent, full-time position.

Our Silverdale facility is home to our Fresh Kitchen, online order fulfilment, and serves as a distribution centre for products and sundries imported from global manufacturing sites.

In this role, you’ll be responsible for managing on-site operations and ensuring high levels of leadership, productivity, team engagement, accountability, and quality across all functions, while proudly upholding LUSH’s brand values. You’ll work closely with the ANZ Manufacturing Director, support teams, and frontline staff to ensure operational excellence and that business goals are consistently met.

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\nIn this role, you’ll be responsible for managing on-site operations and ensuring high levels of leadership, productivity, team engagement, accountability, and quality across all functions, while proudly upholding LUSH’s brand values. You’ll work closely with the ANZ Manufacturing Director, support teams, and frontline staff to ensure operational excellence and that business goals are consistently met.

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Application Deadline October 27, 2025 Department Digital Fulfilment Employment Type Full Time Location Silverdale Workplace type Onsite

Key Responsibilities

• Manage the daily operations of our Fresh Kitchen and Fulfilment departments.
• Drive continuous improvement in quality, productivity, supply, sustainability, and team engagement through effective leadership.
• Lead and support a team of Compounders, Production Assistants, and Digital Fulfilment staff through training, coaching, and ongoing development.
• Manage inventory and stock control of products, packaging, and raw materials to meet both customer and internal demand.
• Monitor budgets, staffing plans, and P&L reporting to support cost-effective operations and continuous improvement initiatives.
• Support new product launches, ensuring smooth execution in production and fulfilment to maximise sales and minimise waste.
• Support the Creative Buying team with localised purchasing and ethical compliance.
• Develop and harness strong relationships with all stakeholders, including Retail and Digital teams, Brand, Finance, People & Culture, Customer Service and Warehouse.
• Build collaborative relationships with local and global LUSH teams to identify and implement best practices, while maintaining global quality standards.
• Ensure compliance with Good Manufacturing Practices (GMP) and promote a culture of safety, ethics and sustainability.

Skills, Knowledge and Expertise

Benefits

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

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