General Service Technician

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care :

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!

A day-in-the-life of an Facility Manager :

Facility Managers are responsible for managing overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees to drive Facility performance and customer satisfaction to the highest level.

In this role, Facility Managers will also have the opportunity to :

Lead and assist in the customer service and sales process including but not limited to : customer service, sales, writing and updating repair orders, digital vehicle inspections

Review financial and sales performance reports and profit / loss statements; implement actionable solutions in order to obtain performance results within key performance indicators

Monitor and maintain company inventory standards

Optimize staff performance by providing continuous training, coaching, feedback and recognition

Lead employees to meet expectations of productivity, quality, and customer service standards

Weekly coaching and documentation on key metrics to increase and / or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income

Prepare staff schedules for adequate coverage to meet member / customer service and repair needs

Partner with Area / Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs

Partner with Area / Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly

Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members / customers

Actively looks for member / customer needs across all business lines; introduces members to other departments

Champions safety and ensures Car Care branch is within compliance of established safety guidelines

Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement

Supervisory responsibilities include :

Supervises all Car Care / Car Care Plus team members

Responsible for the overall success of the business regarding but not limited to : customer satisfaction, team member satisfaction, team member productivity, maintain / grow volume, revenue results, gross profit expectations, net income expectations

How we reward our employees :

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following :

Excellent medical, dental, vision and prescription

Free AAA membership

Free uniforms and shoes

Up to 3 weeks of vacation in your first year

11 paid holidays

We offer profit sharing, and 401k with matching contributions.

Automatic 4% 401K employer contribution

Additional 401K match of 50% up to 6% contribution

(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

Competitive pay range starting at $60,000 (rate based on experience : salary + monthly bonus eligibility + annual bonus eligibility)

In addition to an annual base salary, Facility Managers are also eligible for :

Monthly incentive opportunity : gross-profit based

Annual incentive opportunity

Certification bonus opportunity

We are committed to work-life balance

Closed Sundays

Shorter workdays than competitors (we close at 6pm)

Weekdays, hours are 7 : 30am-6pm

Saturday, hours are 8am to 4pm

Closed major holidays

We are looking for candidates who :

Required Qualifications :

Have a High School diploma, GED or Technical school certification

Possess a valid driver's license

2 or more years of experience working with auto / truck systems and technical resources that included supervisory / management and project management

Knowledge & Skills :

Demonstrates a results focused bias for action

Analyzes financial information to evaluate strategic opportunities and options

Manages effective teams and partnerships

Works well with individuals and groups to achieve common goals

Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind

Keenness and quickness in understanding business risks and opportunities

Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts

Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications :

Bachelor's degree

Work Environment

This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying typical office equipment (averaging up to approximately 80 pounds in weight)

Frequent standing and walking

Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone

Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note :

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.