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Bilingual Customer Service Representative

CornerStone StaffingFort Worth, TX, US

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Are you bilingual in Spanish and passionate about helping homeowners? Join our mortgage servicing team as a Customer Relations Call Center Specialist, where you’ll play a vital role in guiding customers through complex mortgage questions and ensuring their satisfaction. Your ability to communicate clearly and empathetically—in both English and Spanish—will help protect client assets, maintain compliance, and deliver outstanding service to customers during key moments of their homeownership journey.

BILINGUAL CUSTOMER RELATIONS CALL CENTER SPECIALIST (MORTGAGE SERVICING)

Location : Fort Worth, TX | Remote – US - MUST LIVE IN THE DALLAS / FORT WORTH, TX AREA.

Compensation & Schedule

$20.00–$25.00 per hour
Monday–Friday, 8 AM–5 PM
Temporary Assignment - February 2026 (may be extended)

KEY RESPONSIBILITIES

Field high-volume inbound calls from customers regarding mortgage servicing inquiries and account updates

Deliver accurate, courteous, and professional responses to resolve complex mortgage concerns

Perform escrow analyses, process account maintenance, handle payoff requests, and research accounts to ensure accurate resolutions

Maintain compliance with all regulatory and servicing standards to protect customer mortgage assets

Address credit bureau disputes and customer data requests while adhering to operational controls and corporate policy

MINIMUM QUALIFICATIONS

Bilingual in English and Spanish (required)

1+ years of mortgage servicing experience (required)

1+ years of high-volume call center experience (required)

Proficient in Microsoft Office and servicing platforms (MSP experience preferred)

Strong communication, empathy, and problem-solving skills

Ability to multitask, stay organized, and maintain professionalism under pressure

CORE TOOLS & SYSTEMS

MSP (Mortgage Servicing Platform)

Microsoft Office Suite

CRM / Call Management Software

Escrow & Loan Servicing Systems

PREFERRED SKILLS

Experience handling mortgage payoffs and escrow analysis

Knowledge of mortgage compliance regulations

Proven ability to manage sensitive customer data with discretion

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at :

https : / / www.cornerstonestaffing.com / privacy

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Bilingual Customer Service Representative • Fort Worth, TX, US