Job Description
Job Description
Position : Order Processing Specialist
Position Summary :
The Order Processing Specialist is responsible for managing the end-to-end process of product and service order entry, ensuring accuracy, compliance, and timely submission. This role interfaces between sales, operations, and finance teams to ensure seamless coordination and customer satisfaction.
Key Responsibilities :
- Process all activity recorded in the order entry mailbox and validate accuracy and completeness of product orders.
- Review product orders for compliance and accuracy prior to entry.
- Enter financial, commercial, enterprise, and national account orders into Solomon software for processing.
- Create budgets in Microsoft Excel, using data extracted from Big Machines, for revenue recognition within Solomon.
- Review, process, and distribute monitoring and service maintenance orders to appropriate internal teams.
- Ensure that all sales team documentation is submitted timely to Contract Administration for approval.
- Log and track all recurring monthly revenue services sold to facilitate accurate Sales Compensation calculations.
- Provide guidance to sales teams in understanding ordering document requirements.
- Maintain project files in applicable Microsoft SharePoint sites for organizational consistency.
- Review and execute change orders and cancellations efficiently.
- Participate in and assist with special projects as directed by management.
- Maintain professionalism and composure while managing sensitive and confidential matters under demanding conditions.
- Serve as a backup for other roles as needed and handle additional tasks as assigned by the manager.
Basic Requirements :
Experience working with sales contracts and reviewing contract documents.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).1–3 years of experience working with sales contracts.Strong analytical and problem-solving capabilities.Reliability, professionalism, and organizational skills.Excellent verbal and written communication abilities.High ethical standards to handle confidential information appropriately.Demonstrated ability to prioritize tasks, meet deadlines, and adapt to change.Exhibits urgency and strong follow-through skills.Collaborates effectively as part of a team.Exceptional interpersonal and customer service abilities.Demonstrates general business acumen.Willingness to work overtime when necessary.Preferred Qualifications :
Bachelor’s degree in Business, Finance, or Accounting (or equivalent experience).1–3 years of industry-related experience; relevant experience may substitute for degree requirements.Familiarity with Microsoft Solomon or SAP (preferred but not required).This role ensures accurate and timely processing of customer orders and facilitates the smooth coordination across multiple departments to support business objectives.
Billing, Data Entry, Invoice Processing, Microsoft Excel, SAP, Microsoft Great Plains Solomon, Commercial Contracts, Contract Administration