Technical Account Manager

A company is looking for a Technical Account Manager to support customers in achieving their goals and resolving technical challenges with the product suite.

Key Responsibilities

Develop account plans and strategies to leverage the platform for customer objectives

Guide the resolution of critical customer incidents and lead technical success plans

Conduct internal service review meetings and collaborate with cross-functional teams to enhance customer experience

Required Qualifications

Relativity Certified Administrator certificate

Proven experience with SQL and Windows platforms

Experience troubleshooting complex technical issues

Knowledge of the e-discovery industry and products

ITIL Certification (preferred)