Customer Service Representative I

Job Title : Customer Service Representative I

Location : Edison, NJ 08817

Contract Duration : 2 months, with possibility of temp-to-hire

Schedule : Standard business hours

Starting Pay Rate : $19 / hr. on w2

Position Summary :

Provides essential support to customers and the sales team by processing orders, resolving inquiries, and ensuring smooth communication across departments. This role requires strong attention to detail, excellent communication skills, and the ability to work independently.

Essential Functions :

• Process customer orders received via EDI, email, and phone in a timely and accurate manner
• Document and communicate any order changes or revisions
• Provide necessary documentation to operations and warehouse teams
• Communicate with customers regarding price discrepancies, out-of-stock items, and shipping delays
• Maintain and file all customer-related documentation
• Process RMAs and credits; forward to customers and corporate finance as needed
• Oversee and manage the Papervision system
• Attend and participate in team meetings

Additional Responsibilities :

Minimum Qualifications :