Bilingual Customer Service Representative

A company is looking for a Customer Service Representative I - Bilingual.

Key Responsibilities

Provide assistance and support for individuals self-directing Medicaid services and their caregivers

Handle 40+ inbound and outbound calls, addressing customer inquiries and ensuring satisfaction

Maintain knowledge of company systems and procedures for handling sensitive information

Required Qualifications

High school graduate or equivalent

One year of experience in customer support activities, preferably in a call center

Bilingual in English / Russian, English / Ukrainian, or English / Spanish required

Intermediate skills with Microsoft Office and web-based documentation

Ability to work with the public in stressful situations while obtaining positive results