Sr. IT System Support engineer

Overview

Direct message the job poster from ACL Digital

The OCC Solution Center is the 7 / 24 IT support for Delta's Operations and Customer Center (OCC). This will be onsite only position. This is a 7 / 24 area – the workdays and shifts vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will likely be Wed-Sat midnights. Shifts are currently 0500-1500 and 1700-0300.

Role and Schedule Details

The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC).

Responsibilities and Qualifications

The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field and network environments. Critical thinking is a key part of day-to-day work. The candidate must be able to multi-task and prioritize trouble calls as they come in. The ability to communicate with ICs as well as OCC and IT leadership is a must. The desire to understand the airline operation is a key to success.

Experience with VMware and VDI infrastructure is desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Network knowledge is required. Must be able to move on a regular basis, equipment that weighs up to 30 pounds.

Seniority level

• Mid-Senior level

Employment type

Job function

Industries

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