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Department Manager Healthy Choice Program

Department Manager Healthy Choice Program

Cleveland ClinicBeachwood, OH, US
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Department Manager Healthy Choice Program

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Department Manager, you will support the evolving Healthy Choice program and serve as a representative in presentations to leadership and external groups. In this role, you will manage a team of approximately 12 coaches, including 3 senior coaches, provide regular coaching, conduct one-on-one meetings and facilitate professional growth and development. You also will oversee the operations of a department or work group to ensure efficiency and alignment with organizational goals. Duties are to manage and control annual budgets, analyze workflows, plan and implement procedural changes and coordinate schedules. Additionally, you will handle various administrative duties to support the overall success of your team and attend events and roadshows as part of this engagement.

This position provides opportunities to grow within the department, gain certifications, develop professional skills through presentations and build connections through networking.

A caregiver in this position works days from 8 : 00 a.m. 5 : 00 p.m. with travel requirements to all Cleveland Clinic locations including Florida and Nevada.

A caregiver who excels in this role will :

  • Manage department personnel and operations which include staffing, training, workflow analysis and performance management.
  • Manage staffing to ensure appropriate allocation and compliance with goals and objectives.
  • Monitor quality and financial performance.
  • Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards.
  • Recommend enhancement and cost saving strategies.
  • Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application.
  • Develop, monitor and implement programs to enhance customer service, develop skills and improve scope of service.
  • Analyze programs, make improvements and manage and control annual budgets.
  • Participate in managers meetings and relevant committees as assigned.
  • Lead quality assurance, case study reviews and feedback loops.
  • Host regular huddles and "All Hands" meetings.
  • Assist in enhancing and growing wellness and coaching-related initiatives.

Minimum qualifications for the ideal future caregiver include :

  • Bachelor's degree in Business Administration, Health Care Administration or related field
  • Minimum four years supervisory or management experience OR an Associate's degree and six years of experience OR a Master's degree and three years of experience
  • Leadership experience
  • Microsoft Office skills
  • Public speaking and presentation skills with executive presence

    • Preferred qualifications for the ideal future caregiver include :

  • National Board for Health and Wellness Coaching certification
  • Health-related experience such as health coaching, member relationship support, or case management
  • Strong interpersonal skills and the ability to motivate, mentor and engage teams

    • Physical Requirements :

  • Manual dexterity sufficient to operate office equipment.
  • May require extended periods of sitting, standing and walking.
  • Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
  • Ability to clearly communicate by phone and in person.

    • Personal Protective Equipment :

  • Follows Standard Precautions using personal protective equipment as required for procedures.

    • The policy of Cleveland Clinic Health System is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

    Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

    Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

    Cleveland Clinic Health System is pleased to be an equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities.

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    Program Manager • Beachwood, OH, US