Talent.com
Manager, Critical Infrastructure Operations Support

Manager, Critical Infrastructure Operations Support

SBA CommunicationsCharlotte, NC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Edge Shelter Operations Manager

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply :

  • You are a self-starter.
  • You are resourceful and thrive in a fast-paced environment.
  • You have a strong work ethic.
  • You are passionate and driven to achieve results.
  • You are a team player who enjoys working in a collaborative environment.
  • You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

What You Will Do Primary Responsibilities

  • Serve as the SME for edge shelters, edge data centers, and related building systems.
  • Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
  • Maintain HVAC systems, ensuring optimal performance and adherence to temperature / humidity parameters for sensitive telecom and IT equipment.
  • Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
  • Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes.
  • Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations.
  • Perform and record site safety and compliance inspections in accordance with safety regulations.
  • Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and / or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property.
  • Resolve and / or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
  • Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
  • Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
  • Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
  • Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
  • Act as the escalation point for vendors during emergency repairs or outages.
  • Establish and enforce operational procedures for shelter and data center maintenance.
  • Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
  • Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
  • Provide 24 / 7 on-call expertise for critical incidents impacting shelter or edge data center operations.
  • Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.
  • Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant.
  • Provide immediate support service during emergency issues and incident response situations.
  • Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units.

    • Supervisory Responsibilities

  • Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
  • Provide oversight and direction to team members in accordance with the organization's policies and procedures.
  • Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities.
  • Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
  • Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values.
  • Lead team members using performance management and development focused approaches to assist in goal setting, two-way feedback, and performance development planning.
  • Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.

    • What You'll Need Qualifications & Requirements

  • Bachelor's degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field.
  • Equivalent combination of education, certifications, and experience may be considered.
  • 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support.
  • 2+ years of experience managing technical teams or leading cross-functional projects.
  • Proven expertise in electrical systems, grounding, HVAC, OSP / fiber optics, and environmental control standards.
  • Experience with vendor management, contract oversight, and SLA compliance.
  • Strong knowledge of industry standards such as NEC, ANSI / TIA-942, and ASHRAE guidelines for data center environments.

    • Technical Skills

  • Proficient in electrical testing, load analysis, and grounding verification.
  • Skilled in fiber optic testing, splicing, and troubleshooting.
  • Familiar with generator systems, ATS, and UPS battery backup technologies.
  • Working knowledge of BMS (Building Management Systems) and monitoring tools.

    • Other Requirements

  • Willingness to travel up to 20% for site visits, inspections, and vendor oversight.
  • Ability to work outside of standard business hours during critical outages or maintenance windows.
  • Strong communication skills with ability to interface effectively across engineering, operations, and vendor teams.

    • Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stoop, bend, kneel or crouch.
  • Ability to stand, walk and sit.
  • Ability to reach with hands and arms
  • Visual ability correctable to 20 / 20.
  • Sitting up to 90% of the day.
  • Ability to respond verbally in an understandable, professional manner in person and over the telephone.
  • Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
  • Ability to lift up to 15 pounds.

    • Work Environment :

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Noise level-moderate to high.
  • Adherence to strict security, safety, and operational protocols.
  • Highly structured, technical, and dynamic work environment.
    • serp_jobs.job_alerts.create_a_job

    Operation Manager • Charlotte, NC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Supervisor, Operations

    Supervisor, Operations

    CommscopeCatawba, North Carolina, US
    serp_jobs.job_card.full_time
    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.Team / Shift- 4x4 Night Shift with Night Shift Premium! 12 hour days with overtime paid at over ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionIcard, North Carolina, US
    serp_jobs.job_card.full_time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionClaremont, North Carolina, US
    serp_jobs.job_card.full_time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Director, Operations

    Director, Operations

    Glenmark PharmaceuticalsMonroe, NC, US
    serp_jobs.job_card.full_time
    Glenmark is actively seeking a Director to be responsible for the overall manufacturing, filling, and packaging of Sterile Injectable products at our manufacturing facility in Monroe, North Carolin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Infrastructure Manager

    Infrastructure Manager

    WastequipCharlotte, NC, US
    serp_jobs.job_card.full_time
    Requisition Number : INFRA012979.Location : Charlotte, NC 28211, USA.Cloud Management : Oversee the deployment, maintenance, and optimization of cloud-based systems and services.Security : Implement an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RN Manager Surgical Trauma FT Days

    RN Manager Surgical Trauma FT Days

    Piedmont Medical CenterRock Hill, SC, US
    serp_jobs.job_card.full_time +1
    RN Manager Surgical Trauma Full Time Days Position Summary.Responsible for the organization of services and system necessary for a multidisciplinary approach to providing care to injured patients.T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN Surgical Trauma FT Nights

    RN Surgical Trauma FT Nights

    Piedmont Medical CenterMcConnells, SC, United States
    serp_jobs.job_card.full_time +1
    Up to $20,000 Sign-on Bonus Based on Eligibility.RN Surgical Trauma Full Time Nights Position Summary.Provides direct patient care to include assessment, planning, implementation and evaluation of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations- Team Leader : 3rd Shift (Indian Trail)

    Operations- Team Leader : 3rd Shift (Indian Trail)

    Encompass HealthIndian Trail, North Carolina, US
    serp_jobs.job_card.full_time +1
    Physical Therapy Team Leader Career Opportunity.Lead Impactful Physical Therapy at Encompass Health.Are you seeking a career that fulfills you professionally and personally, rooted in your heart an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Manager, Global Operations

    Manager, Global Operations

    CommscopeCatawba, North Carolina, US
    serp_jobs.job_card.full_time
    In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.The Manager, Global Operations is responsible for driving strategic and tactical operations acr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Access Manager- Duke Lake Norman General Surgery

    Service Access Manager- Duke Lake Norman General Surgery

    Duke Clinical Research InstituteMooresville, NC, United States
    serp_jobs.job_card.full_time
    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of Operations (RN)

    Director of Operations (RN)

    Agape Care Group CareersSmyrna, SC, US
    serp_jobs.job_card.full_time +1
    Join Our Team as a Director of Operations (RN).Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospice and palliativ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border ProtectionTroutman, North Carolina, US
    serp_jobs.job_card.full_time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Operations- Team Leader : 3rd Shift

    Operations- Team Leader : 3rd Shift

    Encompass HealthClover, South Carolina, US
    serp_jobs.job_card.full_time +1
    Physical Therapy Team Leader Career Opportunity.Considering making an application for this job Check all the details in this job description, and then click on Apply. Lead Impactful Physical Therapy...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Principal Security Solutions Architect

    Principal Security Solutions Architect

    Dexian - DISYSYork, SC, US
    serp_jobs.job_card.full_time
    Dexian has been engaged to find a.Principal Security Solutions Architect.This role is critical to maintaining the integrity and security of information systems and will involve close collaboration ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Therapy Team Leader

    Therapy Team Leader

    Encompass HealthClover, South Carolina, US
    serp_jobs.job_card.full_time +2
    Physical Therapy Team Leader Career Opportunity.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Lead Impactful Physical Therapy at Encom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Website Specialist

    Website Specialist

    Gaston CollegeDallas, NC, US
    serp_jobs.job_card.full_time +1
    The Website Specialist will use both technical and creative skills to develop and maintain website content and will be the lead project manager coordinating with internal and external partners for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Direct Support Professional -Idd

    Direct Support Professional -Idd

    All Ways Caring HomeCareMooresville, NC, United States
    serp_jobs.job_card.full_time
    Direct Support Professional -Idd.US-NC-CONOVER | US-NC-NEWTON | US-NC-HICKORY | US-NC-HICKORY | US-NC-HICKORY | US-NC-TAYLORSVILLE | US-NC-HIDDENITE | US-NC-STATESVILLE | US-NC-MOORESVILLE | US-NC-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Ops Support

    Manager, Ops Support

    RXOCharlotte, NC, US
    serp_jobs.job_card.full_time
    RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30