Customer Relations Specialist - Crisis Center

The Customer Relations Specialist BHCC / YBHUC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in / check-out, verifying demographics, entering information in internal and external systems as required, assisting, and linking to the appropriate clinician at the local Behavioral Health Crisis Center and / or Youth Behavioral Health Urgent Care. This position requires continuous interactions with co-workers and individuals in behavioral health crisis.

This is a Full-time, benefit eligible position. The schedule is Monday - Friday 9 : 30am-6 : 00pm.

Responsibilities Include :

• Provide welcoming customer service to all clientsData Entry into EHR systems
• Complete any necessary paperwork, ensuring all required forms are completed in entirety
• Answer phone in polite and courteous manner and direct calls / messages as appropriate
• Monitor waiting area to ensure timeliness of appointments
• Check provider's schedule daily for additions
• Schedule services based on clinical recommendations
• Disperse daily mail
• Ensure lobby / waiting area is clean and picked up
• Support Director with preparing State Data each month
• Update site's internal data sheet daily
• Check EMOMed and CIMOR for insurance verification and other data points
• Collaborate and communicate in a professional manner with BHCC multi-disciplinary team members throughout shift
• Act as facilities captain for BHCC site, regularly attend meetings, schedule and run drills and perform checks each month
• Support clients with scheduling follow up appointments
• Support team with procurement orders for site
• Participate in quarterly all staff BHCC meetings
• Keep abreast of any updates / changes regarding insurance and communicate those to Director
• Communicate any changes / updates discovered through other means to Director
• Other duties as assigned

High School / GED preferred

WORK EXPERIENCE / TRAINING / ADDITIONAL REQUIREMENTS

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful : Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy :

Competitive Benefits

We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity / Affirmative Action Employer and an E-Verify participant.