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Application Support Team Lead

Application Support Team Lead

VirtualVocationsDorchester, Massachusetts, United States
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A company is looking for an Application Support Team Lead (NextGen).

Key Responsibilities

Lead and mentor a team of Application Support Specialists, ensuring adherence to protocols and performance standards

Deliver advanced technical support and issue resolution for clients regarding NextGen applications

Monitor team performance metrics and develop Standard Operating Procedures for consistency and scalability

Required Qualifications

Bachelor's degree in Information Science, Computer Science, Engineering, or a related field preferred

Minimum 5 years of hardware and software systems support experience

3-5+ years of experience supporting NextGen or NextGen Office in a help desk or application support environment

Proficiency with remote troubleshooting tools and diagnostic methodologies

Experience leading and managing technical support teams

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Application Support • Dorchester, Massachusetts, United States

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