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Practice Representative

Practice Representative

Georgia Eye Institute of the Southeast LLCSavannah, GA, US
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Job Description

Job Description

Description :

The Practice Representative serves as a key liaison between Georgia Eye Institute (GEI) and its patients, providers, and external partners. This position ensures a positive patient experience by managing front-office operations, patient interactions, and administrative duties with efficiency and professionalism.

Key Responsibilities :

  • Greet and assist patients, ensuring a welcoming and professional environment.
  • Schedule and confirm patient appointments, coordinating with providers and clinic schedules.
  • Verify patient insurance information, collect copayments, and provide cost estimates for procedures.
  • Handle patient inquiries regarding billing, insurance, and general practice policies.
  • Maintain accurate patient records in the electronic health record (EHR) system.
  • Process and manage referrals, authorizations, and prior approvals as required.
  • Assist in patient check-in and check-out processes, ensuring timely and efficient service.
  • Communicate with providers, nurses, and technicians to ensure smooth patient flow and care coordination.
  • Support marketing and outreach efforts by promoting GEI’s services to new and existing patients.
  • Ensure compliance with HIPAA and other regulatory requirements.
  • Perform other administrative duties as assigned by the Practice Manager.

Requirements :

  • High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or related field preferred.
  • Previous experience in a medical office, ophthalmology practice, or healthcare setting preferred.
  • Strong customer service and interpersonal skills.
  • Proficiency in electronic health records (EHR) and medical billing systems.
  • Knowledge of insurance verification and prior authorization processes.
  • Excellent organizational skills and ability to multitask in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively with patients, staff, and healthcare providers.
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    Practice Representative • Savannah, GA, US