Service Desk Analyst

Join a fast-paced, enterprise-level IT support team in Austin! We're seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat.

• Key Responsibilities :
• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications
• Resolve issues via phone, chat, and remote tools
• Support Windows 10 / 11, Office 365, VPN, Citrix, and MDM platforms
• Use ticketing systems and knowledge base articles to resolve incidents
• Maintain high performance in a metric-driven environment
• Qualifications :
• 2-3 years of helpdesk experience in a corporate / enterprise setting
• Experience with Windows 10 / 11, Office 365, and remote support tools
• Prior experience handling phone and chat support (2-3 concurrent chats)
• Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell)
• Ability to type 40+ WPM and multitask effectively
• Strong communication and customer service skills
• Perks & Environment :
• Opportunity to work with one of the largest financial institutions
• Exposure to over 1,500 applications and cutting-edge technologies
• Monthly performance reviews and career growth potential
• Hybrid work model after 90 days of meeting performance metrics
• Pay and Benefits

The pay range for this position is $20.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Austin,TX.

• Application Deadline

This position is anticipated to close on Oct 20, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.