Workflow Coordinator

Assistant Center Team Member

As a pivotal member of the Assistant Center Team, your responsibilities will be wide ranging including but not limited to :

• Utilizing the Service Now platform to assess and assign each fee earner request
• Maintain target SLAs established by team management, troubleshooting and problem solving as necessary
• Provide coaching and training as needed to Legal Assistant team demonstrating knowledge of Freshfields resources, best practices and procedures
• Ensure high quality support is being provided gathering feedback as needed
• Be an ambassador for the US support team to fee earners
• Foster high standards of client service
• Participate in recruiting and onboarding efforts as needed
• Work closely with US team management on performance related matters
• Project work as requested

Key requirements (Communication / skills / experience) :

For individuals assigned and / or hired to work in New York and California, Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 to $70,000.

EO Statement Freshfields Bruckhaus Deringer US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment. Disability Accommodation for Applicants to Freshfields Bruckhaus Deringer US LLP Freshfields Bruckhaus Deringer US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.