Patient Services Representative (PSR) Physician Office - Patterson Ave Family Pr

Patient Services Representative (Psr) Physician Office - Patterson Ave Family Practice - Richmond, Va

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately.

Essential Functions :

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems

Ability to answer internal and external calls in a friendly and helpful manner

Must possess the ability to troubleshoot and resolve problems promptly

Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients

Other duties as assigned

Education :

High School Degree or GED

Experience :

Prior experience in the healthcare field or a related area is preferred but not required

Knowledge of medical terminology preferred but not required

Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

Healthcare / Medical Receptionist experience preferred.

Skills & Abilities :

Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills

Engage with staff and patients in a professional manner

Basic math skills

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer :

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA / FSA options, life insurances, mental health resources and discounts

Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support